Call Center Marketing Agent

Job Summary

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality package sales and/or tours from the database.

Responsibilities

• Maintain a high level of accuracy and confidentiality in entering, reviewing, and updating tour packages.
• Support the daily activities and assignments provided by the Call Center Supervisor.
• Maintain an upbeat, positive, and motivating demeanor.
• Participate in proactive team efforts to achieve departmental and company goals.
• Completes any and all tasks assigned by management.
• Adhere to all company and departmental policies and procedures.
• Ability to function independently with little supervision.
• Verify new customers who have responded to advertisements and through other marketing channels.
• Explain the offer briefly in a professional and enthusiastic manner.
• Answer any questions.
• Maintain confidentiality of personal information.
• Met or exceed weekly performance metrics.
• Present a positive attitude and disposition to each caller.
• Build rapport with customers over the phone.
• Able to actively listen and ask probing questions to understand concerns and overcome objections.
• Possessing closing skills.

Qualifications

• Must have excellent written and verbal communication skills.
• Prior sales experience is preferred.
• Must possess strong selling skills.
• Must possess good time management and organizational skills.
• Must be able to read, write, and speak the English language.
• Being bilingual is a plus.
• Must be enthusiastic, energetic, and self-motivated.
• Experience working in the Vacation Ownership or hospitality industry preferred.

Physical Demands

Ability to sit for long periods of time.