Call Center Agent

Key Responsibilities

• Make outbound calls for appointment confirmations and customer follow-ups
• Schedule consultations and update appointment records
• Accurately document customer interactions in company systems
• Provide information regarding company services and scheduling
• Escalate customer concerns to the appropriate department when necessary
• Work closely with office staff to ensure timely customer support

Minimum Requirements

• Previous call center, customer service, or administrative experience preferred
• Excellent verbal communication and active listening skills
• Professional phone etiquette and customer-focused approach
• Basic computer skills, including email, Microsoft Office, and data entry
• Strong organizational and multitasking abilities
• Reliable and team-oriented