Agent in Charge

About the Role

The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and patient record management. This role supports dispensary staff under the direction of the Assistant General Manager (AGM) and spends 30% of their time on inventory-related activities, ensuring accurate record-keeping.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies to retail leadership.
• Retrieve cannabis products from the vault and provide them to Cannabis Advisors for sale.
• Advocate for cannabis customer care and educate customers on wellness applications.
• Open and close the store as directed by the AGM or General Manager (GM).
• Help customers navigate cannabis products and their uses.
• Verify all received products are properly tagged and accompanied by required paperwork per state and local regulations.
• Support the Inventory Manager with reconciliation of physical inventory in the State tracking system and POS systems.
• Confirm online orders are accurate prior to customer pickup.
• Assist Cannabis Advisors with product or POS system questions.
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced retail environment.
• Handle cash transactions, including bank drops and daily payouts as directed.
• Provide information on types, methods, and efficacy of cannabis products (without offering medical advice).
• Participate in ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure compliance with local and state regulations.
• Complete POS transactions and ensure accurate updates to the state-monitored inventory system.
• Perform other duties as assigned.

Requirements

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Flexibility to accommodate scheduling demands, including weekends, holidays, and regularly scheduled shifts.
• Proficiency in using office equipment (computers, printers) and software (Word, Excel, email).
• Ability to learn and understand federal, state, and local cannabis laws and safety regulations.

Physical and Mental Demands

• Frequently required to remain stationary, move, and position oneself.
• Occasionally move packages weighing up to 35 lbs.
• Able to stand up to 90% of the time.
• Hearing abilities within the normal audio range, with or without correction.
• Vision abilities include close observation and the ability to adjust focus.

Working Environment

Work is performed in a retail environment with moderate noise levels.