Agent in Charge

About the Role

As the Agent in-Charge, you will provide exceptional individualized customer service, educational consulting, and patient record management. You will also support and direct dispensary staff under the guidance of the Assistant General Manager (AGM), with a focus on inventory-related activities (30% of your time).

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies to retail leadership.
• Retrieve cannabis products from the vault and provide them to Cannabis Advisors for sale.
• Advocate for cannabis customer care and educate customers on wellness applications.
• Open and close the store as directed by the AGM or General Manager (GM).
• Help customers navigate cannabis products and their uses.
• Verify product tagging and accompanying paperwork comply with state and local regulations.
• Support the Inventory Manager with reconciliation of physical inventory in the State tracking system and POS systems.
• Confirm online orders are accurate before customer pick-up.
• Assist Cannabis Advisors with product or POS system questions.
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced retail environment.
• Handle cash transactions, including bank drops and daily payouts as directed.
• Provide information on cannabis types, methods, and efficacy (without offering medical advice).
• Participate in ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure compliance with local and state regulations.
• Complete POS transactions and update the state-monitored inventory system accurately.
• Perform other duties as assigned.

Requirements

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Flexibility to accommodate scheduling demands, including weekends, holidays, and regularly scheduled shifts.
• Proficiency with office equipment (computers, printers) and software (Word, Excel, email).
• Ability to learn and understand federal, state, and local cannabis laws and safety regulations.

Physical and Mental Demands

• Frequently required to remain stationary, move, and position oneself.
• Must occasionally lift and move packages weighing up to 35 lbs.
• Able to stand up to 90% of the time.
• Requires normal hearing abilities and close vision with the ability to adjust focus.
• Mental and physical requirements must be met to perform essential job functions, with or without reasonable accommodation.

Working Environment

Work is performed in a retail environment with moderate noise levels. The environment is representative of typical retail conditions.