Agency Support Specialist

About the role

Join our team as an Agency Support Specialist and help deliver a positive experience for both our clients and agency staff. This role is ideal for someone who enjoys helping others, staying organized, and thriving in a busy team environment. You'll serve as the first point of contact for many clients, assisting with phone calls, payments, policy documents, billing questions, and other day-to-day support to keep the agency running smoothly.

Responsibilities

• Answer and route incoming calls for multiple agency locations in a professional and friendly manner.
• Welcome and assist walk-in clients with their insurance service needs.
• Process payments and assist clients with billing questions.
• Update and maintain client contact information in agency and carrier systems.
• Gather and process mortgagee and lienholder changes.
• Prepare insurance ID cards, proof of insurance, and other policy-related documents.
• Assist clients with towing reimbursement requests.
• Support Personal Lines Account Managers with client service and administrative needs.
• Handle incoming and outgoing mail when needed.
• Complete daily office remittance activities.
• Work closely with team members across the agency to ensure excellent customer service.
• Participate in agency meetings, training opportunities, and carrier education sessions.
• Protect confidential client and agency information.
• Assist with special projects and other duties as assigned.

Requirements

• Strong customer service skills and a willingness to help others.
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Comfortable working in a fast-paced environment.
• Basic computer proficiency, including Microsoft Word and Excel.
• Typing and data entry experience.
• High School Diploma or GED required.

Preferred Qualifications

• Previous insurance, administrative, or customer service experience.
• Experience with AMS360 or AgencyZoom.
• North Carolina Personal Lines or Property & Casualty License.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability coverage.
• 401(k) with company match.
• Paid time off, including vacation, sick time, and holidays.
• Paid continuing education and license renewals.
• Ongoing training and professional development.
• Opportunities for growth and advancement within the organization.

Schedule

Full-Time (37.5 hours per week).