Agency Enablement Specialist
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content from posting.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, privacy policy, AI & Interview Policy, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions.
We need to preserve all substantive information.
Let's parse the posting.
First paragraph: "Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles."
That's about the company. Could be "About the role"? Actually "About the role" heading is for description of role. But we have company overview. Could put under "About the role" maybe. The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role section describing the role and maybe company.
Then "The Opportunity… From ensuring our sales agents are compliant, licensed, and ready to sell, to auditing call quality, to executing crucial customer retention and "save" strategies, you will touch it all. You will act as the team’s go-to resource, bridging the gap between Sales, Quality, Operations, and our customers."
That's role overview.
Then "How You'll Contribute… This is a cross-functional operations role supporting multiple areas of the Medicare business. Responsibilities may shift based on business priorities, operational needs, and seasonality. The ideal candidate is adaptable, enjoys variety, and thrives in a dynamic environment."
Then sections: Licensing & Contracting Operations (list), Quality Assurance (QA) & Compliance Audit (list), Lifecycle Retention & Customer Support (list), Special Projects & Seasonal Support (list). Those are responsibilities.
Then "What We're Looking For…" with bullet-like paragraphs: Medicare Expertise, Licensing & Certification (required), Adaptability & Ownership, Communication Skills, Customer Focus, Attention to Detail, Problem Solving, Systems Savvy. Those are requirements/qualifications/skills.
Then "Additional Information" includes: This role is available for individuals who reside in and have their Resident State License in one of the following states: FL, NC, TN, TX, GA, MA, SC, AL, or UT. This is a remote position and candidates should be comfortable working in a virtual environment. Flexibility in working hours may be required to accommodate participants from different time zones.
That's maybe schedule or location info. Could be under Schedule? Not exactly schedule but location and remote. Could be under "Schedule" maybe but we only create sections if real specific content. There's no explicit pay or benefits. So we should not create Pay, Benefits, Schedule sections unless posting actually states them. There's no mention of pay or benefits. So we omit those sections.
We need to include sections only when posting has real specific content. So we can have About the role, Responsibilities, Requirements (maybe combine Qualifications and Skills?). The instruction says we can have sections like Requirements, Qualifications, Skills. We need to decide which to use based on content. The posting has "What We're Looking For…" which includes expertise, licensing, adaptability, communication, customer focus, attention to detail, problem solving, systems savvy. Those could be considered Requirements or Qualifications or Skills. We could split: Requirements (licensing & certification), Qualifications (Medicare expertise), Skills (communication, customer focus, attention to detail, problem solving, systems savvy). But we need to avoid thin sections. Perhaps combine into one "Requirements" section covering all. Or we could have "Requirements" and "Skills". Let's see: The posting includes "Medicare Expertise: Strong experience..." that's a qualification. "Licensing & Certification (required): Must maintain an active health insurance license..." that's a requirement. Then adaptability, ownership, communication, customer focus, attention to detail, problem solving, systems savvy are skills/attributes. Could make two sections: Requirements (licensing & certification) and Skills (the rest). But also Medicare expertise could be under Qualifications. However we want to avoid many thin sections. Maybe one "Requirements" section that includes all bullet points. That seems acceptable.
Thus sections: About the role, Responsibilities, Requirements.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities we need to list each duty as
- . For Requirements we list each requirement as
- . For About the role we can use
paragraphs.
We must preserve all substantive information. Let's extract details.
About the role: combine company overview and role overview.
Company overview: "Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles."
Role overview: "From ensuring our sales agents are compliant, licensed, and ready to sell, to auditing call quality, to executing crucial customer retention and "save" strategies, you will touch it all. You will act as the team’s go-to resource, bridging the gap between Sales, Quality, Operations, and our customers."
Also "How You'll Contribute… This is a cross-functional operations role supporting multiple areas of the Medicare business. Responsibilities may shift based on business priorities, operational needs, and seasonality. The ideal candidate is adaptable, enjoys variety, and thrives in a dynamic environment."
We can combine these into About the role paragraph(s). Probably two paragraphs.
Now Responsibilities: we have four categories each with bullet-like sentences.
Let's extract each duty as separate list items.
Licensing & Contracting Operations:
- Guide sales agents through the end-to-end appointment and contracting process with major Medicare carriers (e.g., Aetna, Humana, WellCare).
- Track, verify, and maintain active insurance licenses, AHIP certifications, and carrier writing numbers across multiple states.
- Assist in setting up and troubleshooting agent access to carrier portals and internal systems to minimize downtime before and during busy selling seasons.
- Monitor licensing data to ensure no agent writes business without proper active status and direct TPMO alignment.
Quality Assurance (QA) & Compliance Audit:
- Evaluate inbound and outbound sales, retention, and customer support calls against compliance checklists, Medicare/CMS guidelines, and internal standards.
- Review customer grievance data and compliance flags to identify risk themes or gaps in agent training.
- Partner with leadership to document QA findings, highlight common trends, and help craft remedial training or process improvements.
- Conduct outbound follow-up calls to consumers based on QA findings to clarify missing info, correct documentation, and ensure complete regulatory alignment.
Lifecycle Retention & Customer Support:
- Conduct proactive Welcome Calls and structured touchpoints (at 2, 15, and 45 days post-enrollment) to reinforce plan value, answer benefits questions, and build consumer confidence.
- Handle inbound member inquiries regarding plan benefits, provider lookups, pharmacy or billing issues, and ID card tracking to resolve problems before they escalate into carrier complaints.
- Engage with members requesting cancellation. Use empathy and critical thinking to identify root causes, resolve friction points, and—when appropriate—re-enroll the consumer into a more suitable product within QuoteManage.
- Providing Third Party Verification for all Medicare enrollments.
Special Projects & Seasonal Support:
- Support the verification of chronic conditions for members enrolled in Chronic Special Needs Plans (C-SNP), coordinating across internal teams and providers to prevent non-compliance disenrollments.
- Pivot dynamically during Pre-AEP and AEP to support high-priority initiatives, whether running targeted outreach, managing sudden carrier contracting spikes, or helping handle seasonal volume.
- Maintain meticulous records of all activities, agent tickets, and consumer interactions in CRM platforms.
We need to ensure we keep all details.
Now Requirements: from "What We're Looking For…" list.
Medicare Expertise: Strong experience in Medicare sales, operations, customer service, or retention. Familiarity with Medicare compliance, CMS guidelines, carrier portals, and certification requirements is highly preferred.
Licensing & Certification (required): Must maintain an active health insurance license and Medicare certification, including the ability to obtain and maintain reciprocity across states as needed.
Adaptability & Ownership: A true "utility player" who can seamlessly shift between licensing and contracting tasks, auditing and compliance work, agent support, and customer-facing interactions. Take ownership of work, exercises sound judgment, and is comfortable making calculated decisions when needed.
Communication Skills: Strong verbal and written communication skills with the ability to explain complex processes, requirements, and benefits clearly to agents, carriers, and consumers.
Customer Focus: Demonstrated customer service skills with a commitment to delivering positive experience while resolving issues effectively.
Attention to Detail: Highly organized and detail-oriented, with a proven ability to identify and address errors before they become larger issues.
Problem Solving: Resourceful and solutions-oriented, with the ability to navigate challenges, research answers, and drive issues to resolution.
Systems Savvy: Comfortable working in CRM platforms (e.g., Zendesk), spreadsheets, carrier portals, and multi-state licensing systems.
Also Additional Information: location restrictions, remote, flexibility in working hours.
We could include location and remote under Requirements or maybe a separate section like "Location & Schedule". But we only create sections if posting has real specific content. There is location info and remote and flexibility. Could be under "Schedule" maybe but schedule is about hours. The posting mentions "Flexibility in working hours may be required to accommodate participants from different time zones." That's schedule-related. Also remote position. So we could create a Schedule section with that info. However the instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule flexibility and remote work. So we can include a Schedule section.
But we also have location restrictions (states). That could be under Requirements maybe as a note. Could also be under "About the role"? Probably better to include under Requirements as a bullet: Must reside in and hold resident state license in one of the following states: FL, NC, TN, TX, GA, MA, SC, AL, or UT. Also remote position.
Thus we can have Requirements section include all those bullets, including location and remote and flexibility.
But we also have schedule flexibility. Could be under Schedule section. However we already have many bullets in Requirements; adding schedule may be okay.
But we need to avoid too many thin sections. Perhaps combine location, remote, flexibility into Requirements as well. Then we don't need a Schedule section. The instruction says we can create Schedule only if posting actually states them. It does state flexibility in working hours. But we could still include it in Requirements; it's not a separate heading. That's acceptable.
Thus final sections: About the role, Responsibilities, Requirements.
Now we need to output HTML fragment only, no /, no markdown.
We'll produce:
About the role
...
...
Responsibilities
- ...
...
Requirements
- ...
...
Make sure to preserve all info.
Let's craft About the role paragraphs.
Paragraph 1
- for any list of duties/requirements/benefits. So for Responsibilities we need to list each duty as
- . For Requirements we list each requirement as
- . For About the role we can use
paragraphs. We must preserve all substantive information. Let's extract details. About the role: combine company overview and role overview. Company overview: "Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles." Role overview: "From ensuring our sales agents are compliant, licensed, and ready to sell, to auditing call quality, to executing crucial customer retention and "save" strategies, you will touch it all. You will act as the team’s go-to resource, bridging the gap between Sales, Quality, Operations, and our customers." Also "How You'll Contribute… This is a cross-functional operations role supporting multiple areas of the Medicare business. Responsibilities may shift based on business priorities, operational needs, and seasonality. The ideal candidate is adaptable, enjoys variety, and thrives in a dynamic environment." We can combine these into About the role paragraph(s). Probably two paragraphs. Now Responsibilities: we have four categories each with bullet-like sentences. Let's extract each duty as separate list items. Licensing & Contracting Operations: - Guide sales agents through the end-to-end appointment and contracting process with major Medicare carriers (e.g., Aetna, Humana, WellCare). - Track, verify, and maintain active insurance licenses, AHIP certifications, and carrier writing numbers across multiple states. - Assist in setting up and troubleshooting agent access to carrier portals and internal systems to minimize downtime before and during busy selling seasons. - Monitor licensing data to ensure no agent writes business without proper active status and direct TPMO alignment. Quality Assurance (QA) & Compliance Audit: - Evaluate inbound and outbound sales, retention, and customer support calls against compliance checklists, Medicare/CMS guidelines, and internal standards. - Review customer grievance data and compliance flags to identify risk themes or gaps in agent training. - Partner with leadership to document QA findings, highlight common trends, and help craft remedial training or process improvements. - Conduct outbound follow-up calls to consumers based on QA findings to clarify missing info, correct documentation, and ensure complete regulatory alignment. Lifecycle Retention & Customer Support: - Conduct proactive Welcome Calls and structured touchpoints (at 2, 15, and 45 days post-enrollment) to reinforce plan value, answer benefits questions, and build consumer confidence. - Handle inbound member inquiries regarding plan benefits, provider lookups, pharmacy or billing issues, and ID card tracking to resolve problems before they escalate into carrier complaints. - Engage with members requesting cancellation. Use empathy and critical thinking to identify root causes, resolve friction points, and—when appropriate—re-enroll the consumer into a more suitable product within QuoteManage. - Providing Third Party Verification for all Medicare enrollments. Special Projects & Seasonal Support: - Support the verification of chronic conditions for members enrolled in Chronic Special Needs Plans (C-SNP), coordinating across internal teams and providers to prevent non-compliance disenrollments. - Pivot dynamically during Pre-AEP and AEP to support high-priority initiatives, whether running targeted outreach, managing sudden carrier contracting spikes, or helping handle seasonal volume. - Maintain meticulous records of all activities, agent tickets, and consumer interactions in CRM platforms. We need to ensure we keep all details. Now Requirements: from "What We're Looking For…" list. Medicare Expertise: Strong experience in Medicare sales, operations, customer service, or retention. Familiarity with Medicare compliance, CMS guidelines, carrier portals, and certification requirements is highly preferred. Licensing & Certification (required): Must maintain an active health insurance license and Medicare certification, including the ability to obtain and maintain reciprocity across states as needed. Adaptability & Ownership: A true "utility player" who can seamlessly shift between licensing and contracting tasks, auditing and compliance work, agent support, and customer-facing interactions. Take ownership of work, exercises sound judgment, and is comfortable making calculated decisions when needed. Communication Skills: Strong verbal and written communication skills with the ability to explain complex processes, requirements, and benefits clearly to agents, carriers, and consumers. Customer Focus: Demonstrated customer service skills with a commitment to delivering positive experience while resolving issues effectively. Attention to Detail: Highly organized and detail-oriented, with a proven ability to identify and address errors before they become larger issues. Problem Solving: Resourceful and solutions-oriented, with the ability to navigate challenges, research answers, and drive issues to resolution. Systems Savvy: Comfortable working in CRM platforms (e.g., Zendesk), spreadsheets, carrier portals, and multi-state licensing systems. Also Additional Information: location restrictions, remote, flexibility in working hours. We could include location and remote under Requirements or maybe a separate section like "Location & Schedule". But we only create sections if posting has real specific content. There is location info and remote and flexibility. Could be under "Schedule" maybe but schedule is about hours. The posting mentions "Flexibility in working hours may be required to accommodate participants from different time zones." That's schedule-related. Also remote position. So we could create a Schedule section with that info. However the instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule flexibility and remote work. So we can include a Schedule section. But we also have location restrictions (states). That could be under Requirements maybe as a note. Could also be under "About the role"? Probably better to include under Requirements as a bullet: Must reside in and hold resident state license in one of the following states: FL, NC, TN, TX, GA, MA, SC, AL, or UT. Also remote position. Thus we can have Requirements section include all those bullets, including location and remote and flexibility. But we also have schedule flexibility. Could be under Schedule section. However we already have many bullets in Requirements; adding schedule may be okay. But we need to avoid too many thin sections. Perhaps combine location, remote, flexibility into Requirements as well. Then we don't need a Schedule section. The instruction says we can create Schedule only if posting actually states them. It does state flexibility in working hours. But we could still include it in Requirements; it's not a separate heading. That's acceptable. Thus final sections: About the role, Responsibilities, Requirements. Now we need to output HTML fragment only, no /, no markdown. We'll produce:
About the role
...
...
Responsibilities
- ... ...
Requirements
- ... ...