Agency Retention Manager - Alia

About the role

The organization operates in the marketing automation and e-commerce engagement space, focusing on empowering brands to enhance customer communication through responsible marketing practices. It supports Shopify and e-commerce merchants by providing a platform that helps grow email and SMS lists and increase revenue from existing traffic. The company has a significant presence with over 4,000 merchant customers and has scaled to $10M+ ARR, demonstrating notable growth and market impact. The AGENCY RETENTION MANAGER - ALIA is responsible for managing and expanding relationships with existing agency partners. The role focuses on retaining and growing business volume from current partners by educating, enabling, and actively engaging them to increase client installs and revenue. This position is critical in sustaining a major revenue stream and driving growth within the established partner network.

Responsibilities

• Manage ongoing education and enablement of the agency partner network
• Prioritize and invest in partners based on growth potential
• Deliver engagement initiatives such as Lunch & Learns, workshops, and sales enablement sessions
• Coordinate co-marketing efforts like case studies, webinars, and promotional content
• Communicate updates on new features and relevant developments to partners
• Collaborate across sales, product, and support teams to assist agency partners
• Maintain a revenue-focused approach to partner activation and growth

Requirements

• Proven experience in account or partner management focusing on retention and growth
• Demonstrated ability to increase revenue or engagement within existing accounts
• Strategic prioritization skills for managing a large portfolio of partners
• Experience in partner education programs and developing scalable enablement resources
• Strong written and verbal communication skills for content creation and presentations
• Ability to organize and multitask across outreach, content development, and relationship management
• Proficiency with CRM or tracking systems to monitor partner engagement
• Self-directed with proactive identification of partner needs

Pay

$106,300 total compensation ($66,300 base salary plus $40,000 commission)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan