Security Operations Assistant Account Manager

Responsibilities

• Assists the Account Manager with all supervisory, training, and operations functions at the assigned post.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Serves as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Maintains and updates Post Order manuals and other post and training information.
• Conducts interviews and evaluates new employees.
• Conducts on-the-job training of new employees and reviews post orders, routine responsibilities, and emergency situations.
• Manages and supervises all sub-units within the Security Department, such as fire control rooms and loading docks.
• Generates work orders and paperwork for extra security coverage requests.
• Responds to minor incidents and ensures appropriate action is taken.
• Identifies and addresses personnel problems and forwards issues to the Account Manager or HR as appropriate.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Responds to client or site emergencies and maintains positive client/security relationships.
• Occasionally performs Security Professional duties as needed, but does not exceed 50% of time in any given workweek.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement, or military required.
• Valid state Guard License or application and issuance prior to employment.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, and proper insurance.
• Energetic and focused personality with initiative, effective handling of multiple assignments, and deadline management.
• Strong customer service orientation, ability to resolve client issues professionally, and de-escalate situations.
• Excellent verbal and written communication skills, ability to interact at all organizational levels, and availability for extended shifts.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.