Aftersales Category Management Director

Drive category strategy, pricing alignment, assortment planning, and lifecycle management across key aftersales portfolios—including pricing, repair and collision, and maintenance categories. Partner cross-functionally to deliver profitable, market-competitive solutions that improve customer retention, support dealer performance, and strengthen the aftersales value proposition.

Responsibilities

• Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance portfolios with accountability for revenue growth, profitability, competitiveness, and customer value.
• Partner with Pricing, Sales, Marketing, Finance, Purchasing, Supply Chain, Service, Engineering, and Dealer Operations to align category plans with business objectives, customer needs, and channel priorities.
• Conduct market analysis, competitive benchmarking, customer insights review, and performance diagnostics to identify category gaps, pricing opportunities, portfolio risks, and growth levers.
• Build business cases for pricing actions, product coverage expansion, supplier opportunities, promotional strategies, and lifecycle decisions that support revenue, margin, retention, and dealer profitability.
• Manage category lifecycle planning, assortment optimization, launch readiness, and portfolio prioritization across wholesale, dealer, eCommerce, and other aftersales channels.
• Monitor category performance through key metrics, including sales, margin, penetration, market share, availability, repair order impact, and customer retention, while driving corrective actions as needed.

Opportunities

• Lead high-visibility aftersales categories that directly influence revenue growth, margin performance, customer retention, and dealer engagement.
• Shape pricing, repair and collision, and maintenance category decisions through data-driven insights, market intelligence, and financial analysis.
• Collaborate with cross-functional leaders across Sales, Marketing, Finance, Purchasing, Supply Chain, Engineering, Service, and Dealer Operations.
• Contribute to a fast-paced Aftersales organization focused on profitable growth, operational execution, customer experience, and long-term loyalty.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Supply Chain, Engineering, or a related field.
• 7+ years of experience in category management, product management, pricing, aftermarket, automotive, merchandising, sales operations, or related commercial functions.
• Experience developing business cases, pricing recommendations, portfolio strategies, and financial analyses to support revenue and margin growth.
• Strong analytical capability with the ability to interpret market data, sales trends, competitive insights, and financial performance.
• Strong communication, stakeholder management, and cross-functional collaboration skills with a bias for execution.

Preferred Qualifications

• Master’s degree in Business, Finance, Marketing, Supply Chain, Engineering, or a related field.
• Experience in automotive OEM, Mopar/aftersales, aftermarket, parts, service, repair, collision, maintenance, or dealer-facing commercial functions.
• Knowledge of pricing strategy, parts lifecycle management, competitive benchmarking, supplier coordination, and channel performance.
• Understanding of customer pay, warranty, repair order, wholesale, eCommerce, or dealer service operations.

Benefits

• Comprehensive Health & Well-being Coverage: Medical, dental, vision, and prescription drug coverage from day one, plus an Employee Assistance Program (EAP) for confidential support.
• Family Building Benefit: Support for fertility and infertility treatments, adoption services, and gestational surrogacy.
• Generous Paid Time Off: 17+ paid holidays (including a year-end shut-down from December 24th through New Year’s Day), vacation, float & wellbeing days, sick time, and fully paid parental leave.
• Competitive Retirement Savings Plans: Employer match on 401k, Roth, and Catch-Up contributions, plus an employer contribution regardless of employee contributions.
• Income Protection & Insurance Options: Employer-provided and voluntary life insurance, group accident, critical illness, and other coverage options.
• Company Vehicle Lease Program: Eligible employees and their immediate families can lease Stellantis vehicles with insurance, maintenance, and unlimited miles included, plus exclusive discounts on Stellantis products.
• Support for Growth and Giving Back:
  • Tuition reimbursement and student loan refinancing programs.
  • 18 paid volunteer hours annually to contribute to your community.