Aftermarket Sales Manager

About the role

You will operate independently and strategically “hunting” for new aftermarket business opportunities within the region. You will initiate and develop long-term relationships with regional customers, providing long-term spare part inventory programs, tooling commitments, retrofit sales, preventative maintenance agreements, and specialized services (e.g. embedded production support, OEM improvement analysis, etc.). You will pursue and manage service contracts and schedules, including annual renewals.

You will organize and lead ongoing support meetings with customer base to ensure satisfaction and identify growth opportunities, maintaining an action log from support meetings and coordinating issue resolution internally. You will collaborate with Sales leadership and cross-functional teams to develop and implement aftermarket business initiatives, providing analytical data to management, including sales forecasting and business planning.

You will travel throughout the assigned region as required to maintain customer relationships and drive growth, advocating for the customer while aligning with company goals and profitability targets. You will partner with senior management to develop the long-term organizational structure required to support regional business growth and ensure compliance with the company’s employee manual and policies.

You will achieve company goals for aftermarket sales revenue within the assigned region and interface cross-functionally to ensure seamless transfer of information and customer support.

Responsibilities

• Hunt for new aftermarket business opportunities within the region
• Initiate and develop long-term relationships with regional customers
• Provide long-term spare part inventory programs, tooling commitments, retrofit sales, preventative maintenance agreements, and specialized services
• Pursue and manage service contracts and schedules, including annual renewals
• Organize and lead ongoing support meetings with customer base
• Maintain action log from support meetings and coordinate issue resolution internally
• Collaborate with Sales leadership and cross-functional teams to develop and implement aftermarket business initiatives
• Provide analytical data to management, including sales forecasting and business planning
• Travel throughout the assigned region as required to maintain customer relationships and drive growth
• Advocate for the customer while aligning with company goals and profitability targets
• Partner with senior management to develop the long-term organizational structure required to support regional business growth
• Ensure compliance with the company’s employee manual and policies
• Achieve company goals for aftermarket sales revenue within the assigned region
• Interface cross-functionally to ensure seamless transfer of information and customer support

Your profile

• Bachelor’s degree in Business or Engineering
• Minimum of 3 years of experience in sales, preferably in an industrial or technical environment
• Minimum of 5 years of experience in the pharmaceutical, biotech industry and/or complex machinery
• Ability to work independently
• Ability to travel 50% of the year
• Well-developed presentation skills
• Clear verbal and written communication skills
• Excellent customer relations skills and strong customer listening ability
• Ability to negotiate contracts
• Ability to make effective and persuasive arguments
• Strong organizational skills
• Ability to multitask
• Computer literacy with Microsoft Word, Excel and Outlook
• Computer literacy with Salesforce

Benefits

• Competitive salary
• Access to competitive Medical, Dental and Vision insurance
• Fast-paced and dynamic environment with international clients and colleagues
• Fun, casual, and flexible work environment