Aftermarket Sales Manager

About the role

You will operate independently and strategically “hunting” for new aftermarket business opportunities within the region. Responsibilities include:

• Initiating and developing long-term relationships with regional customers, providing long-term spare part inventory programs, tooling commitments, retrofit sales, preventative maintenance agreements, and specialized services (e.g., embedded production support, OEM improvement analysis, etc.)
• Pursuing and managing service contracts and schedules, including annual renewals
• Organizing and leading ongoing support meetings with the customer base to ensure satisfaction and identify growth opportunities
• Maintaining an action log from support meetings and coordinating issue resolution internally
• Collaborating with Sales leadership and cross-functional teams to develop and implement aftermarket business initiatives
• Providing analytical data to management, including sales forecasting, business planning, and account analysis
• Traveling throughout the assigned region as required to maintain customer relationships and drive growth
• Advocating for the customer while aligning with company goals and profitability targets
• Partnering with senior management to develop the long-term organizational structure required to support regional business growth
• Ensuring compliance with the company’s employee manual and policies
• Achieving company goals for aftermarket sales revenue within the assigned region
• Interfacing cross-functionally to ensure seamless transfer of information and customer support

Requirements

• Bachelor’s degree in Business or Engineering
• Minimum of 3 years of experience in sales, preferably in an industrial or technical environment
• Minimum of 5 years of experience in the pharmaceutical, biotech industry and/or complex machinery
• Ability to work independently
• Ability to travel 50% of the year
• Well-developed presentation skills
• Clear verbal and written communication skills
• Excellent customer relations skills and strong customer listening abilities
• Ability to negotiate contracts
• Ability to make effective and persuasive arguments
• Strong organizational skills
• Ability to multitask
• Computer literacy with Microsoft Word, Excel, and Outlook
• Computer literacy with Salesforce

Benefits

• Competitive salary
• Competitive Medical, Dental, and Vision insurance
• Fast-paced and dynamic work environment with international clients and colleagues
• Fun, casual, and flexible work environment