Aftermarket Parts Leader, Americas

About the role

The Aftermarket Parts Leader is fully accountable for the Commercial Aftermarket Parts business across the Americas region. This role provides strategic direction and day-to-day operational oversight across customer service, inside sales, purchasing, warehousing, inventory management, and logistics.

Responsibilities

• Lead and grow the Commercial Aftermarket Parts business across the Americas region, with ownership of commercial performance and customer satisfaction outcomes.
• Provide leadership across all commercial and operational functions: customer service, inside sales, purchasing, warehouse/stocking levels, and logistics.
• Lead regional commercial operations for aftermarket tendering, serving as the Aftermarket Commercial Operations Lead for the Inquiry to Order (ITO) process across the Americas.
• Provide oversight and escalation support for nuclear aftermarket parts customer service for ClydeUnion Parts accounts supporting manufacturing facilities.
• Provide oversight and escalation support for nuclear replacement pump tendering.
• Responsible for weekly regional revenue forecasting (Pulse), ensuring accuracy and alignment targets.
• Champion and lead continuous process improvement initiatives across the Americas aftermarket Parts organization.
• Build and sustain a high-performing team through active performance management, coaching, and talent development.

Core Duties

• Prepare and own BRM (Business Review Meeting) submissions for Parts, ensuring accurate data, meaningful analysis, and strategic alignment.
• Review and approve SDRs (Special Discount Requests), balancing commercial competitiveness with margin integrity.
• Act as escalation support across Engineering, Finance, and Procurement when operational or customer issues require senior-level intervention.
• Lead the weekly commercial operations alignment meeting to coordinate aftermarket pump tendering activities and provide direction to regional team members.
• Serve as the primary escalation point of contact for Sales when expedited quoting is required.
• Monitor aftermarket parts business performance through key metrics and financial indicators; take action to address variances.
• Collaborate with cross-functional stakeholders to implement process enhancements and drive consistent, scalable operational practices.
• Ensure compliance with applicable regulatory, quality, and safety requirements across all managed functions.

Knowledge, Skills and Abilities

• Deep understanding of aftermarket parts commercial operations in an industrial or energy sector environment, including customer service, tendering, pricing, and supply chain.
• Strong commercial acumen with demonstrated ability to manage pricing strategy, margin performance, and customer negotiations.
• Proven leadership capability; able to direct cross-functional teams and drive results across a geographically distributed organization.
• Strong analytical and forecasting skills.
• Process improvement mindset with practical experience applying methodologies such as Lean or Six Sigma.
• Excellent communication and interpersonal skills with the ability to engage effectively with internal stakeholders and external customers at all levels.
• Familiarity with nuclear power industry aftermarket requirements and associated regulatory compliance is a meaningful advantage.
• Proficiency with Microsoft Office applications and ERP systems (SAP preferred).

Education and Experience

• Bachelor’s degree in Engineering, Business Administration, or a related field; MBA or equivalent advanced degree preferred.
• 10+ years of progressive experience in aftermarket parts, commercial operations, or a related industrial/energy business function.
• 5+ years in a leadership or management role with direct accountability for commercial outcomes and team performance.
• Demonstrated experience in a multi-site or regional leadership capacity.
• Experience with pumps, rotating equipment, or other industrial/energy sector products strongly preferred.
• Familiarity with nuclear aftermarket customer requirements and ClydeUnion or equivalent pump product lines is an asset.