Aftermarket Operations Associate I (1401)

Job Summary

Essential Functions

• Process and track the status of plant transfers, third-party purchase orders, and sales orders from the Aftermarket e-commerce site with supervision
• Search for stock availability and obtain permission for usage from Procurement buyers
• Create and send weekly reports to customers with assistance from the supervisor
• Communicate with the outsourcing department to track all fabricated and purchased components
• Create and send Bill of Ladings, process and maintain records of freight bills, and create and process credit and debit invoices for sales, claims, and returns
• Process customer claims (damaged, lost, wrong, or missing parts)
• Process Accounts Payables and Accounts Receivables
• Answer inbound phone calls from customers promptly and politely
• Receive and respond to customer requests using email and phone calls
• Communicate any urgent issues to management

Minimum Education and Experience Requirements

• A high school diploma or GED
• Previous experience in problem-solving or operations
• Previous experience using Excel

Preferred Education and Experience Requirements

• One year of related experience in heavy duty truck or trailer parts, automotive parts (retail or wholesale)

Language Requirement

None

Travel Requirements

Up to 10%

We Offer

• Exciting benefits including Medical, Dental, and Vision coverage with 100% Company Paid Premiums
• A 401K plan with 4% Employer Matching
• A flexible spending account for added financial flexibility
• A grocery allowance to support your well-being
• Pet insurance for your furry companions