Operations Associate I

About the role

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.

Responsibilities

• Manage the branch cash vault to within prescribed limits and serve as the vault custodian; master the use of the bank’s cash forecasting system.
• Serve as the branch’s ATM custodian; ensure it remains stocked, functional, and is balanced daily.
• Audit all negotiable instruments, cash drawers, foreign currency (if applicable), and related logs to ensure adherence to defined policies and procedures.
• Handle all operational components in the branch, such as balancing and researching cash errors, filing necessary BSA forms, and ensuring compliance and security.
• Stay abreast of all compliance and security requirements and implement processes within the branch to ensure regular adherence.
• Routinely review new account opening documentation, including complex items (e.g., corporate resolutions, business customer profiles, high-risk businesses) to ensure adherence to bank policies and procedures.
• Service retail branch customers by:
  • Opening deposit accounts and taking loan applications for various lending units.
  • Closing consumer loans.
  • Making referrals to other bank business lines and third-party partners.
  • Handling routine account maintenance and servicing issues.
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, and processing credit card cash advances.
• Maintain safe deposit records, including contracts and access slips, and assist customers with access to safe deposit boxes (if applicable).
• Balance policy and procedure with appropriate judgment to make decisions mutually beneficial to the bank and the customer; seek guidance when policy is unclear.

Qualifications

• Ability to work independently, multitask in a fast-paced environment, and be an outgoing self-starter with technical literacy.
• Strong interpersonal skills, enthusiasm, and a desire to work in customer service.
• Basic business acumen, professionalism, and strong written and verbal communication skills.
• Ability to build relationships and alliances across the organization and quickly learn about the bank’s products and services.

Working Conditions

• Ability to stand for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

Pay

Starting rate: $24.50 per hour. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

Eastern offers a robust benefits and retirement package. See the description of benefits included with this job posting for additional information.