Operations Associate I

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Starting Pay

$24.50 per hour. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

Eastern offers a robust benefits and retirement package, including:

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement plans
• Vacation time
• Tuition reimbursement

Responsibilities

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.

• Manage the branch cash vault to within prescribed limits and serve as the vault custodian, mastering the use of the bank’s cash forecasting system.
• Serve as the branch’s ATM custodian; ensure it remains stocked, functional, and balanced daily.
• Audit all negotiable instruments, cash drawers, foreign currency (if applicable), and related logs to ensure adherence to defined policies and procedures.
• Handle all operational components in the branch, such as balancing and researching cash errors, filing necessary BSA forms, and ensuring compliance and security.
• Stay abreast of all compliance and security requirements and implement processes within the branch to ensure regular adherence.
• Routinely review new account opening documentation, including complex items (e.g., corporate resolutions, business customer profiles, high-risk businesses) to ensure adherence to bank policies and procedures.

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units.
• Closing consumer loans.
• Making referrals to other bank business lines and third-party partners.
• Handling routine account maintenance and other servicing issues.
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, and processing credit card cash advances.
• Maintaining safe deposit records, including contracts and access slips, and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making

Balance policy and procedure with appropriate judgment, making decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from their Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Outgoing self-starter with strong interpersonal skills and a desire to work in customer service.
• Basic business acumen and professionalism.
• Strong written and verbal communication skills.
• Ability to build relationships and alliances across the organization.
• Quick learner with a thorough understanding of the bank’s products and services.
• Technical literacy.

Working Conditions

• Ability to stand for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.