Operations Associate I

Starting Rate & Benefits

Starting rate: $24.50 per hour. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package.

Responsibilities

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.
• Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable), and related logs to ensure adherence to defined policies and procedures.
• Responsible for all operational components in the branch, such as balancing and researching cash errors, filing necessary BSA forms, and compliance and security elements.
• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
• Routinely reviews new account opening documentation, including complex items (e.g., corporate resolutions, business customer profiles, high-risk businesses), to ensure adherence to bank policies and procedures.

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units.
• Closing consumer loans.
• Making referrals to other bank business lines and third-party partners.
• Handling routine account maintenance and other servicing issues.
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, and processing credit card cash advances.
• Maintaining safe deposit records properly, including contracts and access slips, and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making

Balances policy and procedure with appropriate judgment, making decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from their Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration.

Qualifications

• Ability to work independently, multitask in a fast-paced environment, and be an outgoing self-starter with technical literacy.
• Strong interpersonal skills and a desire to work in customer service.
• Basic business acumen and professionalism.
• Strong written and verbal communication skills, with the ability to build relationships and alliances across the organization.
• Ability to quickly learn all products and services offered by the bank.

Working Conditions

• Ability to stand and remain standing for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.