Aftermarket Inside Sales Representative

The Opportunity

JR Automation, a Hitachi Group Company, is seeking an Aftermarket Inside Sales Rep in Holland, MI. This is a full-time hourly position offering competitive wages, medical benefits, paid parental leave, and opportunities to work on customized automation projects. The role involves supporting customers, identifying sales opportunities, and contributing to revenue growth and customer satisfaction.

What We Offer

• Competitive wages
• Medical benefits starting your first day
• Paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting-edge and innovative technologies

Role Overview

The Aftermarket Inside Sales Representative supports customers by responding to inquiries, preparing quotations, processing orders, and delivering a high level of service. They serve as a key point of contact for parts requests, identify customer needs, and follow up on sales opportunities. This role works closely with customers, internal, and external teams to ensure timely, accurate, and professional support.

How You’ll Make An Impact

• Serve as a primary point of contact for inquiries related to aftermarket parts
• Respond to customer and internal requests for quotations, parts identification, pricing, availability, and order status
• Prepare and deliver accurate and timely quotations for replacement parts, including Daily and Initial Provisioning spares
• Process customer orders and ensure accuracy of order entry and documentation within aftermarket systems
• Manage assigned customer inquiries from receipt to completion
• Identify opportunities to upsell and cross-sell, including but not limited to parts, training, field service, service contracts, enhanced warranties, and equipment upgrades and retrofits
• Qualify customer needs and route strategic sales opportunities to the appropriate Aftermarket Account Manager
• Collaborate with Suppliers, Project teams, Build teams, Supply Chain, Logistics, Aftermarket Account Manager, and other internal or external teams to resolve customer issues and support the development and delivery of quotations
• Assist customers in identifying replacement parts and recommending appropriate solutions
• Monitor quote backlog and ensure timely follow-up on outstanding opportunities and support quote conversions
• Maintain accurate customer, quote, order and relevant activity records within relevant business systems
• Escalate customer concerns, urgent requirements, and service issues as appropriate
• Support pricing execution and ensure compliance with established policies and approval processes
• Participate in lead generation activities, including but not limited to installed base campaigns and customer outreach initiatives
• Identify trends in customer purchasing behaviors and communication opportunities and lost sales/drift to leadership and Aftermarket Account Managers
• Meet established performance objectives for responsiveness, quote turnaround time, quote conversion, service attachment, or other as applicable
• Contribute to continuous improvement initiatives focused on customer experience, sales effectiveness, and process efficiency
• Maintain a professional, customer-focused approach in all external interactions

What You’ll Bring

• 2+ years working in a Sales or other customer-facing role
• Proficient financial and commercial acumen
• Experience in the automation or aftermarket parts industry (preferred)
• Ability to read blueprints and engineering drawings
• MS Office, Salesforce, Epicor, and Windchill proficiency with advanced Excel skills
• Demonstrated oral and written communication skills
• Proven ability to handle multiple projects and priorities with urgency
• Demonstrated ability to work collaboratively with others, influence decisions, develop relationships, and build an effective team

Note

This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Disclaimer

JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check. Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals With Disabilities. If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.