Aftercare Coordinator

Reporting to the Executive Director. Full-time, on-site position in Laurel Run, PA.

About the Role

This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan. The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion.

Responsibilities

• Discharge Planning & Continuity of Care
  • Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.
  • Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.
  • Refer administratively discharged patients to appropriate alternative providers when necessary.
• Liaison & External Coordination
  • Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
  • Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
  • Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.
• Documentation & Systems Management
  • Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
  • Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Advocacy, Collaboration & Compliance
  • Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.
  • Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.
  • Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

Benefits

Full-time employees are eligible for comprehensive benefits, including:

• Medical, vision, and dental insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) with employer match.
• Paid time off and holidays.
• Wellness, assistance, and referral programs.

Schedule

• Full-time, Monday–Friday, 8 AM–4:30 PM.