Patient Care Coordinator

About the role

Sport & Spine Physical Therapy is seeking a Patient Care Coordinator to join their Portsmouth, NH clinic.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Cook up coordination with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

Requirements

• A high school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• A valid driver's license.
• The ability to work flexible afternoon and evening shifts.
• An attention to detail and ability to handle sensitive patient information confidentially.

Qualifications

• None specified.

Skills

• Excellent organizational and multitasking skills.
• Professional communication skills.
• Computer proficiency.
• Phone etiquette and interpersonal skills.

Benefits

• Not specified.

Pay

Not specified.

Schedule

Flexible afternoon and evening shifts.