Patient Care Coordinator

Step & Spine Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Full Time Patient Care Coordinator to join our team in Redmond, OR.

About the role

The Patient Care Coordinator (PCC-I) is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations. This position supports clinic growth through excellence in practice management and patient intake processes, working in collaboration with the Clinic Director.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls to patients.
• Monitor and influence arrival rate to enhance customer experience.
• Manage clinic schedule efficiently and handle document routing.
• Manage personal overtime, non-clinical documentation, deposits, and clinic inventory.
• Monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Attend required training for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little or no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature changes.
• Full-time position (minimum 40 hours per week) operating Monday through Friday during normal business hours; may require occasional evenings, weekends, or additional hours for special events.
• Primarily sedentary work with constant sitting and ability to interchange with standing as needed.
• Constant communication with associates; must be able to hear and speak to accurately exchange information.
• Frequent operation of computers and office equipment (printers, phone, keyboard, mouse, copy machines).
• Constant repetitive motions for typing and viewing computer screens (near acuity).
• Occasional walking, standing, pushing, pulling, lifting (0-20 lbs. from floor to waist), and carrying (0-20 lbs.).
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, or lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, Dental, Vision, Life, Short-Term, and Long-Term Disability Insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.