After Sales Service Specialist

About the role

The responsibility of the After Sales Service Specialist is to increase customer satisfaction and retention by providing dealers, end-users and internal stakeholders with accurate, consistent and timely information related to after-sales service and repair processes. The role is taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation. It supports the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.

Responsibilities

• Increase customer satisfaction and retention by providing accurate, consistent and timely information related to after-sales service and repair processes.
• Taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation.
• Supporting the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.
• Ensuring a high-quality, consistent after-sales service experience aligned with global standards and local market requirements.

Qualifications

• A High School Degree – 2 - 4-year university degree preferred.
• 1-3 years previous customer service experience.
• Experience with Pro Audio or music industry preferred.
• Ability to anticipate and meet customer needs while delivering exceptional service.
• Skilled in handling difficult conversations with diplomacy and professionalism.
• Strong PC Skills in MS Office, JD Edwards (preferred).
• Able to meet deadlines & balance multiple projects in a fast-paced environment.
• Strong analytical and troubleshooting skills.

What you can expect from us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.

Company Culture

We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Apply Now

Please only use our online application form for applications.

Contact Us

If you have any questions, please feel free to contact us at jobs@sennheiser.com.