Sales and Service Specialist

About the role

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
• Aid customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.), exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids

Requirements

• Ability to work in a fast-paced environment with a variety of tasks
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
• Previous customer service experience
• Strong time management and organizational skills are required
• Computer literate and detailed orientated
• Must have a valid driver's license with an acceptable driving record
• Knowledgeable in customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills
• Work in a fast-paced environment with a variety of tasks
• Excellent organizational and time management skills
• Show a high level of ownership, accountability and initiative
• Proven experience of working well within a team
• Ability to work flexible shifts including weekends and holidays; and work overtime as required
• Ability to communicate in English clearly and proficiently

Benefits

Willing to work outdoors during all weather conditions

Pay

$18.50/hr

Schedule

Flexible shifts including weekends and holidays; and work overtime as required