After Hours Scheduling Coordinator

Benefits

• Paid time off
• Training & development
• Wellness resources

About the role

We are looking for a dedicated and professional After-Hours Scheduling Coordinator & On-Call Home Health Aide to ensure seamless caregiver and client support outside of standard business hours and throughout the weekend.

Responsibilities

• Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
• Monitor our on-call email for any missed clock-ins / outs and voicemails.
• Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed.

Requirements

• Experience and proven comfort level in delivering Home Health Aide-level care are essential for this role.
• Must have reliable phone service and internet access throughout their shift.
• Must be available and able to answer and respond to incoming phone calls throughout their shift.

Qualifications

• Valid driver's license AND registered vehicle.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
• Proficient in scheduling software.
• Passion for helping seniors remain safe and independent wherever they call home.

Pay

• Monday - Friday: $60 per night; Saturday and Sunday: $120 per day PLUS $21.00 an hour if you must cover a shift

Schedule

• After Hours Scheduling Coordinator is required to cover Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.