After Hours Scheduling Coordinator

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families.

Benefits

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: Medical, Dental, Vision, Accident, and Long-Term Disability Coverage.
• Generous Paid Time Off: Supports a healthy work-life balance.
• Retirement Benefits: 401k plan to secure your financial future.
• Company-paid life insurance for peace of mind and financial protection.
• Mileage Reimbursement for business travel.
• Opportunities for Professional Growth and Development.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences.

Responsibilities

• Answer customer calls and provide accurate/satisfactory answers to their queries and concerns.
• Call patients/families/contracts to inform them about any changes to services.
• Schedule/coordinate patient care staff according to Agency policy, including resolving last-minute cancellations.
• Update information daily regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness.
• Participate in compiling schedules and time summaries and submit weekly.
• Manage caseload pre-billing and visit verification in a timely manner.
• Complete monthly patient satisfaction calls as instructed by coordination management.
• Maintain pertinent information regarding incoming calls, availability, and comments.
• Accurately document in patient’s and caregiver’s records when needed.
• Communicate with patients/families regarding desired services.
• Communicate with contracts, payors, and other entities as needed for coordination of home care services and documentation.
• Update Clinical Director/Supervisor regarding patient issues or concerns in a timely manner.
• Maintain and adhere to agency customer service policies and procedures.
• Participate in provision of patient billing information.
• Must be available to work occasional weekends and holidays as needed.
• Identify and escalate issues to supervisors.
• Perform other duties as assigned.

Requirements

• Must be bilingual (English/Spanish).
• Must have a flexible schedule.
• Must be available to work every weekend (Saturday and Sunday), with two days off during the week.
• Monday–Friday: Regular schedule is 2:00 PM–10:00 PM, with flexibility to start earlier when needed.
• Must be available to work most holidays, which are paid at time-and-a-half.
• Position is primarily in-house. Fridays will be remote due to the early start required on Saturday mornings.
• Strong communication skills, both written and verbal.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in relevant computer applications.
• 1 to 3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Ability to remain professional and courteous with customers.
• Ability to multitask.

Desired Skills and Experiences

• Home health care experience.
• Experience with HHAeXchange Homecare Application.
• Call center customer service representative experience.
• Microsoft Office 365 applications: Teams, Outlook, Excel, Word.

Pay

$21.00-$25.00 per hour

Schedule

• Full-time.
• Monday–Friday: 2:00 PM–10:00 PM, with flexibility to start earlier when needed.
• Every weekend (Saturday and Sunday) required, with two days off during the week.
• Must be available to work most holidays (paid at time-and-a-half).
• Fridays will be remote.