Affiliate Relations Specialist

About the Role

We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, join us in our mission to build a safer future.

Responsibilities

• Support operations by recruiting new affiliates for areas of coverage needed
• Ensure all contracts are received, updated, and current
• Manage and update COIs, licenses, and any other required subcontractor paperwork
• Train (or retrain) affiliates as required in the usage of the company software portal
• Resolve any concerns or issues from affiliates as prompted
• Maintain a strong business relationship and general rapport with our service partners
• Support operations in the execution of monthly KPIs by ensuring affiliates are responsive
• Work with mapping software to ensure a minimum of primary and secondary coverage across major MSAs and beyond
• Utilize affiliate network management and oversight to develop a pipeline of business partners for acquisition targets via business reviews and ongoing dialogue
• Support the Acquisitions Integration team as required
• Ensure all affiliates are engaged and supported through company wholesale opportunities
• Support operations for emergency situations requiring immediate coverage for an individual customer site
• Support branches by creating coverage maps and territory breakouts to document and maintain gaps in coverage or service lines
• Create bulletins and communications as needed to ensure training and other associated activities with the service network are administered
• Meet or exceed all departmental KPIs as assigned
• Maintain professional quality relationships with Branch and Affiliate Partners at all times
• Perform other duties and projects as designated

Requirements

• Prior sub-contractor management experience preferred
• Highly organized with a strong work ethic
• Well-organized and a self-starter
• Detail-oriented, professional attitude, and reliable
• Extremely proficient in Excel, Google Sheets, Microsoft Word, and Google Docs
• Strong problem-solving skills
• Ability to communicate professionally and effectively
• Ability to develop strong working relationships with subcontractors and internal team members
• Ability to speak and write English
• Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to interact professionally in high-stress situations
• Able to shift focus from proactive to reactive activity on a daily basis
• Excellent negotiation skills
• Capability of thriving in a team environment with interdependencies among coworkers striving toward a common goal
• Driven by results
• High School Diploma or equivalent required; undergraduate degree in business management or similar fields encouraged

Benefits

• Employee Ownership Program
• Company-paid training programs and on-the-job training
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental, and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

About Us

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we’ve expanded—bringing more than 30 businesses into the Marmic family in just the past few years—we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters. Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.