Affiliate Care & Education Manager

Description Position Focus: Reporting to the Director of Mobile Operations (D-MO), the Affiliate Care & Education Manager (ACE-M) serves as the primary relationship liaison between the ministries and pregnancy centers operating affiliated mobile medical units across the United States. This role exists to support, equip, and encourage affiliate partners so their mobile units remain operational, effective, and impactful in reaching women, men, and families with life-affirming care. The ACE-M provides ongoing communication, prayer support, operational guidance, and educational resources, while helping affiliates maximize the effectiveness of their mobile medical outreach. The ACE-M helps realize Care Net’s Pro-Abundant Life mission, vision, and strategies and personifies the ministry of Care Net by being a witness for Christ through their life, words, and deeds. Primary Responsibilities Serve as the primary relationship contact for assigned affiliate pregnancy centers and ministries operating mobile medical unitsDevelop and maintain strong relationships with affiliate executive directors, mobile managers, staff members, and other key ministry contactsMaintain consistent and proactive communication with affiliates through telephone calls, email, virtual meetings, and other appropriate channelsRegularly reach out to affiliates to understand needs, provide support, share resources, and assist with mobile ministry questionsProvide excellent affiliate customer care, including responding to questions and helping resolve concernsProvide Christian encouragement and prayer support to members of Care Net’s affiliate networkProvide connection points for shared learning among other mobile ministry affiliates, including leadership of monthly ICU Mobile Fleet MeetingsProvide practical guidance regarding mobile unit operations, outreach strategies, and established mobile ministry best practicesAssist affiliates with operational questions related to scheduling, locations, church & community outreach, mobile workflow, client services, and other aspects of mobile ministryHelp affiliates identify operational needs and practical solutions that support effective and sustainable mobile outreachServe as a liaison between affiliates and appropriate ICU Mobile & Care Net teams, including Mobile Operations, Center Services, Leadership, Marketing and Communications, Care Net University, and other departments, as appropriateCoordinate with internal teams when technical, logistical, educational, or operational assistance is requiredFollow affiliate operational concerns through resolution and maintain appropriate communication throughout the processIdentify recurring affiliate questions or operational challenges and communicate them to the Director of Mobile OperationsAssist with content creation and systems management for educational resources, including affiliate portal articles, webinars, Bookstore resources, and/or Care Net University courses on mobile medical ministry Events And Conferences Performs duties, as assigned, at the Care Net National ConferencePerforms duties, as assigned, at the ICU Mobile Annual ConferenceParticipates in other events, meetings, speaking engagements, and other activities as Care Net’s representative, as assignedAssist with organizing or facilitating affiliate training events and conferences General Assist in developing reports on the progress of ICU Mobile for key staffSupport the D-MO and ED-ICUM on special projects as assignedMaintain records of affiliate contacts where customer care is provided within the HubSpot databaseIdentify trends, challenges, and opportunities across affiliate programsProvide feedback to leadership to help strengthen and expand the affiliate networkGather stories and testimonials of lives impacted through mobile outreachOther duties as assigned Requirements Minimum Qualifications: Experience in pregnancy center and/or mobile medical ministryExcellent customer service skills, including an ability to resolve problems and satisfy those with complaintsStrong sales and marketing skillsStrong oral and interpersonal communication skills, including in public speaking and making on-camera presentationsStrong written communication skills, including the ability to deliver factual content creatively and engagingly, as well as strong editing skills, including the ability to amend content for clarity, spelling, grammar, and readabilityStrong analytical skillsFamiliarity with the Google Suite of applications for workProficient in working with Microsoft Office software applications: Word, Excel, and PowerPointStrong organizational skills and attention to detailStrong project management skillsStrong technical skills, including the ability to learn new applications, problem-solve, and assist othersAble to effectively balance multiple responsibilities in a fast-paced environment while achieving specific objectivesAble to work independently with minimal directionPossesses a strong work ethic and personal ambition to succeedAble to work with a diversity of cultures and Christian denominations, backgrounds, and traditionsMust be able to travel periodically, as needed, including travel to the Care Net National Conference and ICU Mobile Annual ConferenceFour years of college or equivalent years of pregnancy center leadership experience Committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and SaviorPossesses a strong commitment and dedication to the pro-life position and related sexual purity/health issuesAgrees with and can uphold Care Net’s Statement of Faith, Vision/Mission, Core Values, and Employee Conduct Policy Preferred Qualifications Five years of experience in customer service, content development, office administration, management, pregnancy center ministry, or a related fieldExperience in the use of cloud-based databases and data entryMaster's Degree or nonprofit leadership certificationBasic understanding of mobile medical unit operations