Online Education Manager

What You'll Do

• Manage the development and execution of new and existing continuing education activities based on the needs and gaps of learners.
• Provide updates to the Assistant Director to ensure activities are scheduled within the context of all other activities.
• Ensure e-learning program reflects innovative trends and best practices in adult learning, educational technology and healthcare professional training and continuing medical education.
• Responsible for project management of content development and execution within the department and with other departments, faculty and outside vendors.
• Train, supervise and mentor Instructional Design Coordinator(s) to support day-to-day development of educational content for the Education Department.
• Demonstrate expertise and engage team members in the full integration of adult learning principles and compliance with ACCME accreditation requirements and standards.
• Provide recommendations for how to leverage the education technology systems to optimize the members’ learning experience.
• Oversee the customer service and user feedback processes for assigned activities and identify areas for improvement based on customer input.
• In coordination with the Department’s other manager(s), apply a systematic product development process, work plan, production schedule, and QA plan to ensure consistency for all current and future online courses.
• Provide key insights and recommendations to the Assistant Director to support marketing efforts for online courses.
• Routinely evaluate the effectiveness and content accuracy of online programs.
• Perform other duties as assigned.

What You'll Need

• B.A. in Instructional Design, Education, Instructional Systems Design, Communications, or related field required.
• Prior experience integrating adult learning principles into continuing education activities, demonstrating compliance with accreditation requirements and standards for continuing education.
• Experience with learning management system (LMS) platforms and developing on-line education courses.
• Proficient in program and project management. Familiarity with project management tools, such as ASANA.
• Prior experience supervising/training staff desirable.
• Knowledgeable about various platforms, tablet/mobile devices, browsers and basic online design principles.
• Strong analytical and organizational skills and the flexibility to handle multiple tasks and deadlines.
• Strong interpersonal/communication skills.
• Proficient in Microsoft Office, Word, Excel, Outlook, SharePoint and Internet applications.
• Proficient in Content Authoring Tools (Articulate Storyline or Articulate 360) and video editing.
• Prior experience working with volunteers in a non-profit environment desirable.