AEC - Surgical Coordinator-JOB ID 3181

About the role

Surgical Coordinator at US Eye is responsible for ensuring all aspects of scheduling surgery, educating patients on surgical procedures and lens options, coordinating financial and scheduling paperwork, and maintaining a customized level of customer service.

Responsibilities

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
• Affords patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient of any insurance or scheduling updates.
• Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Conglomerates all financial and scheduling paperwork prior to surgery.

Requirements

High school diploma. Experience with Microsoft Office products. Prior experience in customer service. Must be able to work under pressure and respond to patient requests in a positive manner. Associate’s degree (preferred).

Qualifications

Demonstrated ability to follow oral and written instructions. Demonstrated knowledge of material, methods, instruments, and equipment. Demonstrated ability to read, write and perform mathematical calculations. Must be able to maintain a high degree of confidentiality. Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization. Ability to follow instructions, work well with others and alone with minimal supervision. Demonstrated knowledge of medical and surgical terminology. Demonstrated professional mannerism and attire. Demonstrate ability to counsel and educate patients surgical procedures and lens options.

Skills

Excellent communication skills. Strong organizational and multitasking abilities. Proficient in Microsoft Office products. Knowledge of medical and surgical terminology. Ability to work under pressure and respond to patient requests in a positive manner.

Benefits

Includes 401(k) company match, medical and dental insurance, vision benefits, flexible spending accounts, pet insurance, disability insurance, life insurance, continuing education, paid time off, and equal employment opportunity.

Pay

N/A

Schedule

N/A