AEC - Surgical Coordinator

About the role

Surgical Coordinator About US EYE: US Eye is a physician-led, patient-centric network of eye care practices. We provide exceptional patient service through premium technology and expert care. We operate 50 clinics and 5 surgery centers with over 1,000 team members serving Florida, the Carolinas, and Virginia.

Responsibilities

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
• Aids patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient of any insurance or scheduling updates.
• Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Congnrols all financial and scheduling paperwork prior to surgery.

Requirements

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Demonstrated knowledge of medical and surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients surgical procedures and lens options.

Travel

This team will travel between AEC locations: Elizabeth City, Kinston, Kitty Hawk & Washington.

Education and Experience

• High school diploma.
• Prior experience in customer service.
• Associate’s degree (preferred).

Compensation and Benefits

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.