AEC - Surgical Coordinator

About the role

Surgical Coordinator About US EYE: US Eye is a physician-led, patient-centric network of eye care practices. We provide exceptional patient service through premium technology and expert care. Albemarle Eye Center, part of US Eye, offers a range of services including LASIK, cataract removal, and oculoplastics.

Responsibilities

• Maintain a customized, concierge level of customer service for surgical patients.
• Educate patients on surgical procedures, lens options, and pricing based on physician recommendations.
• Work with the financial team to obtain insurance authorizations and collect patient financial responsibilities.
• Absorb and communicate any insurance or scheduling updates to patients.
• Schedule all ASC surgeries, preoperative, and post-operative appointments according to physician protocols.
• Coordinate all financial and scheduling paperwork prior to surgery.

Requirements

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Must be able to maintain confidentiality.
• Ability to multi-task, work in a fast-paced environment, and manage time effectively.
• Must be able to work under pressure and respond positively to patient requests.
• Associate’s degree preferred.

Compensation and Benefits

Details about compensation and benefits are not specified in the job posting.

Travel

This is a full-time position requiring travel between AEC locations: Elizabeth City, Kinston, Kitty Hawk, and Washington.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in customer service.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree preferred.

Qualifications

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Must be able to maintain confidentiality.
• Ability to multi-task, work in a fast-paced environment, and manage time effectively.
• Must be able to work under pressure and respond positively to patient requests.
• Associate’s degree preferred.

Skills

• Demonstrated ability to read, write, and perform mathematical calculations.
• Knowledge of medical and surgical terminology.
• Professional mannerism and attire.
• Counseling and educating patients on surgical procedures and lens options.

Benefits

Details about benefits are not specified in the job posting.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.