Surgical Coordinator

About the role

The Surgical Coordinator serves as a critical liaison between patients, surgeons, clinical staff, and hospital departments to ensure the timely, accurate, and efficient coordination of surgical services. This position manages all aspects of the surgical scheduling and preoperative process, including scheduling procedures, obtaining authorizations and referrals, coordinating required testing and medical clearances, and facilitating communication among all parties involved in the patient's surgical journey. The Surgical Coordinator plays a key role in promoting a positive patient experience, optimizing surgical scheduling efficiency, supporting physician productivity, and ensuring compliance with organizational, payer, and regulatory requirements. Reports to: Service Line Manager or Practice Manager.

Requirements

High school graduate or equivalent required. Associate degree in Healthcare Administration, Business Administration, or a related field preferred.

Qualifications

• Minimum of 3-5 years of experience in a medical office, surgical practice, specialty clinic, ambulatory care setting, or other healthcare environment.
• Strong verbal and written communication skills, with the ability to communicate professionally and effectively with patients, providers, staff, and external partners.
• Knowledge of insurance verification, referrals, prior authorizations, and healthcare scheduling processes.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, organization, and attention to detail.
• Ability to work collaboratively with surgeons, hospital surgical schedulers, primary care providers, and multidisciplinary healthcare teams.
• Strong customer service and interpersonal skills, with the ability to build positive working relationships and provide a high level of patient support.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information in a professional manner.
• Proficiency in coordinating complex processes, problem-solving scheduling barriers, and ensuring timely completion of required tasks.
• Ability to work independently while effectively managing competing priorities in a fast-paced healthcare environment.

Skills

• Previous experience in surgical scheduling, procedural scheduling, or a surgical specialty practice preferred.
• Knowledge of medical terminology, surgical procedures, and physician practice operations.
• Experience working with electronic medical records (EMR/EHR), practice management systems, and scheduling software.
• Proficiency in insurance verification, referrals, prior authorizations, and payer requirements.
• Strong critical thinking and problem-solving skills, with the ability to proactively identify and resolve barriers to timely patient care.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.