Advisor, Solutions Consulting

About the role

Join a highly collaborative, customer-facing team that works at the intersection of telecommunications, technology, and client success. This role reports directly to the Senior Manager of the Solutions Consulting division.

Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Requirements

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space.
• Proven leadership in managing projects and teams.
• Solid people skills with a knack to motivate, uplift, and maintain a positive environment through one’s attitude, communication, and outlook.
• Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input.
• Personal drive to learn, seek knowledge, and grow.
• Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts.
• Experience implementing, onboarding, or supporting customer-facing technology solutions in telecom, SaaS, or related technology environments.
• Prior experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce, Smartsheet, and similar business applications.
• Experience with reporting, analytics, and data-querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI, automation, or emerging technologies within telecommunications and customer engagement solutions.

Qualifications

Commensurate with experience.

Skills

• Strong knowledge of telecommunications and networking technologies.
• Experience implementing, onboarding, or supporting customer-facing technology solutions.
• Customer engagement, problem-solving, and cross-functional collaboration skills.
• Drive for automation and creative solutions.

Benefits

• Healthcare benefits, including medical, dental, and vision coverage.
• Spousal, domestic partner, and other eligible dependent coverage.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
• Legal plan, pet insurance, and travel accident coverage.
• Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long-term care insurance.
• Professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually.

Schedule

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.