Advisor, Solutions Consulting

About the role

Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment.
Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment.
Ensure SLA/KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions
• Own customer engagement outcomes
• Manage provisioning, integrations, migrations, and deployment activities
• Independently drive customer projects from kickoff through completion
• Serve as the primary customer contact
• Proactively manage risks, issues, and escalations
• Ensure SLA/KPI compliance, operational readiness, and seamless transition
• Drive customer training, early-life support, and adoption initiatives
• Influence delivery excellence
• Contribute to account growth opportunities and business development

Requirements

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space
• Proven leadership in managing projects and teams
• Solid people skills with a knack to motivate, uplift, and maintain a positive environment
• Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input
• Personal drive to learn, seek knowledge, and grow
• Strong knowledge of telecommunications and networking technologies
• Experience implementing, onboarding, or supporting customer-facing technology solutions
• Strong customer engagement, problem-solving, and cross-functional collaboration skills
• Drive for automation and creative solutions

Qualifications

• Experience with Agile methodologies and tools
• Working knowledge of Salesforce, Smartsheet, and similar business applications
• Experience with reporting, analytics, and data-querying tools
• Project management experience; PMP certification preferred
• Exposure to AI, automation, or emerging technologies

Skills

• Strong knowledge of telecommunications and networking technologies
• Experience implementing, onboarding, or supporting customer-facing technology solutions
• Strong customer engagement, problem-solving, and cross-functional collaboration skills
• Drive for automation and creative solutions

Benefits

• Healthcare benefits
• Spousal and domestic partner coverage
• Tax-advantaged HSA and FSA accounts
• Life and AD&D insurance
• Short and long-term disability
• Legal plan, pet insurance, and travel accident coverage
• Dependent Care FSA
• Paid parental leave
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• Professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources for physical, mental, social, and financial wellness

Pay

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually.

Schedule

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Company Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.