Advisor HR - Hutchinson, KS

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Reviews and updates key business processes and general master data components
• Collaborates with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written

Special Skills

• Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills.
• Must be detail-oriented and work well in a team environment.
• Must be able to work in a fast-paced environment.
• Must be able to multi-task when applicable.
• Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.
• Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.
• Perseveres to locate necessary data quickly to support customer resolution;
• Consistently delivers high-quality, timely work resulting in highly satisfied customers;
• Passion for learning;
• Familiarity with SAP/HR and Workday not required but highly valued;
• Team player.