Advising Administrative Assistant (Chesapeake Campus)

About the Role

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator.

Responsibilities

• Provide detailed information to students, staff, and the public regarding college programs, policies, and procedures
• Triage students and other internal and external customers to assess and meet their needs
• Provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment
• Maintain, retrieve, and purge confidential student records
• Scan and link files in the document imaging system
• Make updates in the Student Information System (including advisor assignments and curriculum changes)
• Inventory and maintain office storage and supplies
• Create and update databases and other recordkeeping systems

Minimum Qualifications

• Experience providing direct customer service in a high-paced environment
• Demonstrated ability to assist the public in a courteous and helpful manner
• Demonstrated ability to work independently and collaborate with administrators, faculty, and staff
• Demonstrated ability to effectively communicate orally and in writing
• Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data
• Knowledge of state and federal policies, to include FERPA
• Knowledge of college policies and procedures

Pay

$16.83 per hour