Advice Client Service Representative

About the role

Vanguard is dedicated to taking a stand for all investors, treating them fairly, and providing them with the best chance for investment success. As an Advice Support Representative, you will work closely with financial advisors to serve advised clients through the phone channel, enhancing your financial acumen.

Responsibilities

• Answer inbound calls or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, requiring research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions.
• Partner with financial advisors to execute on multiple planning deliverables related to the managed client experience: onboarding, implementing portfolios, rebalancing, and meeting point-in-time monetary needs.
• Ask probing questions to identify client needs and collaborate with financial advisors and other business groups to best meet clients’ service needs.
• Develop and maintain current knowledge of Vanguard’s funds, services, and technology, as well as an understanding of current market factors and their impact on Vanguard’s funds and products.
• Participate in special projects and perform other duties as assigned.

Requirements

• The Series 7 and Series 63 (or equivalent licenses) are mandatory requirements and must be obtained no later than 14 calendar days before the identified start date.
• An undergraduate degree or equivalent experience is required.
• Interest in financial planning, investment advice, and wealth management is preferred but not required.
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the specified timeframe using resources and support provided by Vanguard.
• Ability to maintain an understanding of investment planning methodology and plan implementation strategies.
• Learns quickly and adapts to continuously evolving desktop applications and technology-based advice offers.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and time management skills.
• Confidence in speaking directly with clients.

Qualifications

• Undergraduate degree or equivalent experience is required.
• Interest in financial planning, investment advice, and wealth management is preferred but not required.
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the specified timeframe using resources and support provided by Vanguard.
• Ability to maintain an understanding of investment planning methodology and plan implementation strategies.
• Learns quickly and adapts to continuously evolving desktop applications and technology-based advice offers.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and time management skills.
• Confidence in speaking directly with clients.

Skills

• Strong written and verbal communication skills.
• Ability to ask probing questions to identify client needs.
• Ability to collaborate with financial advisors and other business groups.
• Ability to develop and maintain current knowledge of Vanguard’s funds, services, and technology.
• Ability to navigate continuously evolving desktop applications and technology-based advice offers.

Benefits

Total potential compensation for this role is $76,000-$82,000 ($64,000-70,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.

Pay

$64,000-70,000 base salary plus up to a $12,500 bonus and additional hourly pay.

Schedule

Hybrid model.

Benefits

Vanguard offers a comprehensive benefits package including:

• Financial wellness
• Physical wellness
• Personal wellness

Equal Employment Opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice, and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Special Factors

You should be aware that this designation will make you an Advisor Access Person and carry with it certain responsibilities and restrictions. Reference the Code of Ethics Policy for further details.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Our Commitment to You

We take the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.

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