Advice Client Service Representative

About the role

Vanguard is a company dedicated to taking a stand for all investors, treating them fairly, and giving them the best chance for investment success. As an Advice Support Representative, you will work closely with advisors to efficiently serve advised clients through the phone channel, while enhancing your financial acumen.

Responsibilities

• Answer inbound calls or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, requiring research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions.
• Partner with financial advisors to execute on multiple planning deliverables related to the managed client experience, including onboarding, implementing portfolios, rebalancing, and meeting point-in-time monetary needs.
• Ask probing questions to identify client needs and collaborate with financial advisors and other business groups to best meet clients’ service needs.
• Develop and maintain current knowledge of Vanguard’s funds, services, and technology, as well as an understanding of current market factors and their impact on Vanguard’s funds and products.
• Participate in special projects and perform other duties as assigned.

Requirements

• The Series Investment Conduct Examination (SIE) is a mandatory requirement of the job and must be obtained no later than 14 calendar days before the identified start date.
• An undergraduate degree or equivalent experience is required.
• Interest in financial planning, investment advice, and wealth management is preferred but not required.
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard’s FINRA Licensing Policy by utilizing resources and support provided by Vanguard.
• Ability to maintain an understanding of investment planning methodology and plan implementation strategies.
• Learning agility to navigate continuously evolving desktop applications and technology-based advice offers.
• Excellent communications skills (both written and verbal).
• Strong analytical, organizational, and time management skills.
• Confidence speaking directly with clients.

Qualifications

• Undergraduate degree or equivalent experience is required.
• Interest in financial planning, investment advice, and wealth management (preferred, but not required).
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard’s FINRA Licensing Policy by utilizing resources and support provided by Vanguard.
• Ability to maintain an understanding of investment planning methodology and plan implementation strategies.
• Learning agility to navigate continuously evolving desktop applications and technology-based advice offers.
• Excellent communications skills (both written and verbal).
• Strong analytical, organizational, and time management skills.
• Confidence speaking directly with clients.

Skills

• Strong written and verbal communication skills.
• Desire to learn about Vanguard’s investment and advice methodology.
• Desire to interact with clients and internal business partners.

Benefits

At Vanguard, we offer a comprehensive benefits package designed to support your total well-being. This includes:

• Financial wellness
• Physical wellness
• Personal wellness

Pay

Total potential compensation for this role is $76,000-$82,000 ($64,000-70,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.

Schedule

We offer a hybrid work model, allowing for a balance between remote and in-office work.

Special Factors

You should be aware that this role designates you as an Advisor Access Person and carries with it certain responsibilities and restrictions. For further details, refer to the Code of Ethics Policy.

About Vanguard

Vanguard is a company dedicated to taking a stand for all investors, treating them fairly, and giving them the best chance for investment success. Our mission is to work for the long-term financial wellbeing of our clients and to lead through product and services that transform our clients' lives. We believe in supporting our "crew" personally through all life stages and strive to create a culture of niceness and collaboration. Our commitment to equal employment opportunity ensures that all crew members have a working environment free from discrimination, prejudice, and bias.

Leadership Team

• Rajesh D. - Senior Manager, IT Delivery (2018), Manager, IT Delivery (2014), Technical Scrum Lead (2005), Application Engineering Technical Lead (2001), Application Engineer (2000)
• Akua A. - Cybersecurity Manager (2022), Senior SIEM Analyst (2021), SIEM Analyst (2019), Incident Response Analyst (2017), Platform Engineer (2012), Application Engineer (2010)
• Diane T. - Senior Manager, Fraud Engineering (2023), Senior Manager, Cyber Security Operations (2021), Information Security Manager (2018), Information Security Analyst (2017), Systems Engineer (2015)