Advice Client Service Representative
About the role
Vanguard is dedicated to taking a stand for all investors, treating them fairly, and helping them achieve investment success. As an Advice Support Representative, you will work closely with financial advisors to serve advised clients through the phone channel, enhancing your financial acumen.
Responsibilities
- Answer inbound calls or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, requiring research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions.
- Partner with financial advisors to implement planning deliverables such as onboarding, portfolio management, rebalancing, and meeting clients’ immediate financial needs.
- Ask probing questions to understand client needs and collaborate with financial advisors and other business groups to address those needs effectively.
- Stay updated on Vanguard’s funds, services, and technology, as well as current market factors and their impact on Vanguard’s funds and products.
- Participate in special projects and perform other duties as assigned.
Requirements
- The Series 7 and Series 63 (or equivalent licenses) are mandatory and must be obtained no later than 14 calendar days before the identified start date.
- An undergraduate degree or equivalent experience is required.
- Interest in financial planning, investment advice, and wealth management is preferred but not required.
- Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the specified timeframe using resources and support provided by Vanguard.
- Understanding of investment planning methodology and plan implementation strategies.
- Learns quickly and adapts to new desktop applications and technology-based advice offerings.
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and time management skills.
- Confidence in interacting directly with clients.
Qualifications
- Undergraduate degree or equivalent experience.
- Interest in financial planning, investment advice, and wealth management (preferred).
- Ability to pass the Series 7 and Series 63 (or equivalent licenses) within the specified timeframe.
- Understanding of investment planning methodology and plan implementation strategies.
- Learns quickly and adapts to new technologies.
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and time management skills.
- Confidence in interacting directly with clients.
Skills
- Communication skills (written and verbal).
- Financial planning and investment advice.
- Collaboration with financial advisors and other business groups.
- Research and analysis.
- Knowledge of Vanguard’s funds, services, and technology.
- Understanding of current market factors and their impact on Vanguard’s funds and products.
- Ability to adapt to new technologies and desktop applications.
Benefits
Total potential compensation for this role is $76,000-$82,000 ($64,000-70,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.
Pay
$76,000 - $82,000 annually
Schedule
Hybrid model
Benefits
Vanguard offers comprehensive benefits including:
- Financial wellness
- Physical wellness
- Personal wellness
Equal Employment Opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice, and bias. Vanguard prohibits discrimination based on race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, and genetic information.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Our Commitment to You
We provide a range of benefits and rewards to support your professional and personal growth, including:
- Comprehensive training and coaching to prepare for the SIE and FINRA Series 7 & 63.
- Acumen-building sessions on Vanguard's products and services.
- Access to learning and development resources.
- Hands-on coaching by purpose-driven leaders.
Special Factors
You should be aware that this designation will make you an Advisor Access Person and carry certain responsibilities and restrictions. For further details, refer to the Code of Ethics Policy.
Special Factors
Sponsorship: Vanguard is not offering visa sponsorship for this position.
Empowered to Learn, Grow, and Thrive
- Rajesh D.: "Over the past 24 years, I've had the privilege of being part of Vanguard, which is truly client-owned. The culture of niceness and collaboration makes it exceptional. Every day, I'm inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matter."
- Akua A.: "I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. The collaborative environment and access to cutting-edge technology solidified my commitment to cybersecurity."
- Diane T.: "What stands out to me about Vanguard is the people, our crew. Working in security has been a rewarding experience, and I've had the opportunity to work with incredible, supportive team members and leaders who genuinely care about me."