Adventureland Park - Admissions Senior Supervisor

Roles & Responsibilities

• Supervise the daily operations of the Admissions team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland's core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Welcome guests to the park in a warm and friendly manner
• Courteously assist guests with questions and complaints
• Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards
• Maintain the Main Gate operation to ensure cleanliness and organization
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Assist other Guest Experience departments as needed

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Strong written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasional stooping, twisting, kneeling, bending, squatting, or reaching above shoulders
• Remain sedentary for extended periods of time, while using a computer
• Carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season