Adventureland Park - Senior Rides Supervisor

Roles & Responsibilities

• Supervise the daily operations of the park operations team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland’s core values
• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned Hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities along with daily position assignments
• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary
• Listen to guest feedback and complaints, communicating them to the respective department managers
• Provide coverage for Hosts' breaks and monitor communication channels for additional assistance
• Provide direct support to Hosts by conducting rounds throughout the park to address their needs
• Enforce Park policies, restrictions, and recommendations to ensure guest safety
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures
• Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience
• Promptly notify security or park operators of any injuries or emergencies
• Conduct audits of Hosts to ensure safe operations and fulfill additional duties as assigned

Education And Experience

• No education requirements for this position
• 2-3 years of previous work experience in the Rides or Aquatics departments is required
• Previous ride operation experience from other Amusement/Theme Park employers will also be considered
• 2+ years of previous supervisory experience preferred
• All Rides Hosts must go through the International Ride Operator Certification course as a part of the training

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures
• Must be able to speak with guests directly when other operations leadership is not available
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must be able to follow direction, multi-task, and work as part of a fast-paced team

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions

• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent interruptions
• Constant repetitive motion
• High noise levels
• Flashing lights
• Heavily populated environments