Adventure & Excursion Lead

Job Description

Westgate Resorts is seeking an enthusiastic and experienced Excursion Captain to lead and manage our resort's adventure and tour activities. The ideal candidate will be passionate about delivering exceptional guest experiences, have extensive knowledge of local attractions, and possess strong leadership skills.

• Plan, organize, and lead a variety of excursions and activities for resort guests, ensuring safety and enjoyment
• Provide informative and engaging commentary during tours, sharing knowledge about local history, culture, and points of interest
• Ensure all excursions comply with safety regulations and company policies
• Train and supervise excursion staff, ensuring high standards of service and professionalism
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively
• Collaborate with the resort’s management team to develop new and innovative excursion offerings
• Maintain and manage excursion equipment, ensuring it is in excellent working condition
• Keep accurate records of excursion bookings, attendance, and guest feedback
• Aid in marketing and promoting excursions to guests, maximizing participation and revenue

Qualifications

• A high school diploma or equivalent; a degree in hospitality, tourism, or a related field is preferred
• Proven experience in leading tours or outdoor activities, preferably in a resort setting
• Strong leadership and interpersonal skills with the ability to motivate and manage a team
• Excellent communication skills, with the ability to engage and entertain guests
• Knowledge of local attractions, history, and culture
• Ability to handle multiple tasks and work in a fast-paced environment
• CPR and First Aid certification (or willingness to obtain)
• Ability to work flexible hours, including weekends and holidays
• A valid driver's license and a clean driving record

Additional Information

Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.