Activities and Adventure Guide

Position Summary

The Activities and Adventures department includes hiking, Via Ferrata, Mindfulness, E‑biking, UTV Tours, archery, and a variety of other activities. This position works primarily with guests as an Activities and Adventures Guide, providing safe, meaningful, and quality outdoor experiences. Training will be provided to deliver various on‑property tours. Previous medical training is desirable and ongoing medical training will be provided. We are seeking a team player with bike mechanic skills; prior experience in biking and bike maintenance should be highlighted on the application. The role is primarily outdoors and requires the ability to work in various weather conditions and temperatures. It emphasizes a broad range of outdoor skills, including naturalist, narrative, interpersonal, clear communication, and coaching abilities. Guides will work closely with department managers and the Front Desk to ensure seamless information flow and coordination of all activities, requiring a high degree of follow‑through with guests and related departments. Join a diverse community that offers opportunities for personal and professional growth and training in new skills.

Responsibilities

• Creates a guest experience of the highest level of service by utilizing resources and cross‑departmental communication.
• Delivers engaging tours and classes to guests professionally with a commitment to excellence.
• Provides additional explanations of all general on‑property locations and functions, classes, hikes, and lectures/special events while communicating with guests.
• Teaches technical skills to guests (training will be provided).
• Completes daily assigned checklists and job duties with a sense of urgency.
• Provides solutions to ensure guest satisfaction across all departments, especially when requests are not immediately met.
• Maintains active knowledge of all guest areas resort‑wide, including front desk, farm operations, restaurant, spa, etc.
• Communicates resort‑wide cancellations/changes that may negatively impact guest experience.
• Walks facilities with a critical eye to ensure appropriate cleanliness and that guests’ needs are being met.
• Knows all safety and emergency procedures/accident prevention policies.
• Completes other duties as assigned.

Qualifications

• Bike mechanic skills preferred.
• Trail building/maintenance skills preferred.
• Prior guest relations experience preferred.
• Strong organizational skills, written and verbal communication skills, and the ability to perform and prioritize multiple tasks (required).
• Computer skills (required).
• Previous hotel/resort experience preferred.
• Willing and able to work shifts including weekends/holidays (required).
• Medical training preferred.
• Experience in coaching outdoor activities preferred.

Physical Requirements

• Lifting up to 50 pounds.
• 80 % Standing and Walking.
• 20 % Sitting.
• Hearing and manual dexterity.
• Distance vision 1‑3 feet.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company‑paid Life Insurance
• Company‑paid Long‑Term Disability
• Direct Deposit
• Medical Flexible Spending Account

Schedule

Willing and able to work shifts including weekends and holidays.