Advanced Services Technician

About the role

Ford Office Technologies is seeking a motivated and ambitious individual to join our growing team as an Advanced Services Technician. The work hours are 8:00 AM to 5:00 PM, Monday through Friday.

Responsibilities

• Medium-level experience managing (Administration of - not just using):
  • MSP tools, such as Remote Management & Monitoring (RMM), ticketing system, backup software, etc.
  • Microsoft 365 Administration experience, including Entra and Intune.
• Basic administration experience with managing:
  • Server technology - Active Directory, DNS, DHCP, etc.
  • Microsoft Azure or similar Cloud technologies
  • Security software, such as Endpoint Detection & Response (EDR), web filtering, Managed Detection & Response, etc.
  • Multi-Factor Authentication (MFA) platforms
• Familiarity of:
  • Email security platforms.
  • External DNS providers.
  • Remote access software.

Requirements

• Self-starter with the initiative to take ownership of tasks.
• Excellent problem-solving skills.
• Solid troubleshooting abilities and effective communication skills.
• Demonstrated analytical and critical thinking abilities.
• Proven track record of efficient, timely work under tight deadlines.
• Meticulous attention to detail.
• Able to sustain concentrated effort for high productivity and efficiency.
• Able to accurately follow directions and work with minimal daily supervision.

Qualifications

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location.

Company Culture

Our core values are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.