Advanced Practice Manager - Pediatrics

Position Summary

The Advanced Practice Manager is responsible for the overall administrative, operational, and financial management of Mercy Clinic Pediatrics – Fenton. This leader partners closely with physicians, advanced practice providers (APPs), and caregivers to ensure exceptional patient care, operational excellence, caregiver engagement, and achievement of organizational goals.

Essential Responsibilities

• Provide direct supervision and leadership for clinic caregivers and support staff.

• Recruit, hire, onboard, develop, and retain high-performing team members.

• Ensure role-based training and comprehensive orientation for new caregivers.

• Manage staff scheduling and productivity to meet patient access and operational needs.

• Conduct performance evaluations, coaching, and corrective action as needed.

• Foster a positive culture that promotes caregiver engagement, collaboration, and accountability.

• Career Engagement Initiatives and Action Plans.

• Lead patient experience initiatives and performance improvement efforts.

• Monitor patient satisfaction metrics and develop action plans to drive results.

• Manage service recovery activities and address patient concerns in a timely and professional manner.

• Promote a culture focused on compassionate, family-centered pediatric care.

• Manage provider schedules to maximize patient access and operational efficiency.

• Collaborate with physicians and APPs to support productivity, quality, and growth objectives.

• Communicate regularly with providers and staff regarding operational updates, initiatives, and performance goals.

• Connect providers and caregivers with educational resources, training opportunities, and support tools to achieve value-based care outcomes.

• Ensure consistent implementation of Mercy operational standards and clinic best practices.

• Monitor clinic workflows and identify opportunities for increased efficiency and effectiveness.

• Oversee timely completion of assigned work queues, including:

  • Good Faith Estimate (GFE)
  • Referral Management
  • Follow-Up Activities
  • Support deployment and optimization of electronic health record (EHR) systems and technology tools.

• Maintain compliance with all Mercy policies, regulatory requirements, and accreditation standards.

• Monitor clinic financial performance, including:

  • Visit volumes
  • Denial management
  • Prior authorization processes
  • Productivity metrics

• Analyze operational and financial data to identify trends and opportunities for improvement.

• Support budgeting initiatives and resource allocation decisions.

• Partner with leadership to achieve growth, quality, and operational goals.

• Develop and implement process improvement initiatives.

• Support leadership in performance measurement, goal attainment, and strategic execution.

• Participate in organizational committees, meetings, and projects as assigned.

Additional Responsibilities

• Perform other duties as assigned to support clinic, physician, and organizational objectives.

Minimum Qualifications

• Education: High School Diploma or equivalent required. Education may be considered in lieu of experience.

• Experience: Minimum of three (3) years of healthcare experience, supervisory experience, or a combination of both required.

• Skills & Competencies: Strong leadership and team development abilities. Excellent verbal and written communication skills. Proven problem-solving and critical-thinking capabilities. Ability to manage multiple priorities in a fast-paced healthcare environment. Strong organizational and time-management skills. Demonstrated ability to collaborate effectively with physicians, APPs, caregivers, and operational leaders. Proficiency with EHR systems, Microsoft Office Suite, and healthcare technology platforms. Commitment to patient-centered care and continuous improvement.

Preferred Qualifications

• Education: Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Management, or a related field preferred.

• Experience: Previous physician practice management experience preferred. Experience in pediatric ambulatory care, multi-provider clinics, or value-based care environments preferred. Experience leading teams in a healthcare setting preferred.