Advanced Medical Support Assistant

About the role

Syracuse VA Medical Center is searching for (1) Advanced Medical Support Assistant (MSA) to work with the Social Work service. This position is under the supervision of the Health Administration Service.

Responsibilities

• Performs clerical work in support of the care given to patients - such as receiving patients or maintaining patient files;
• Administers or advises on medical record systems;
• Collaborates and communicates with a wide range of medical clinicians across multiple disciplines;
• Independently sets priorities and organizes work to meet deadlines;
• Communicates tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers;
• Utilizes multiple computer applications - as well as the integrated electronic medical record system;
• Processes faxes - scans - and prints documents;
• Directs patients to other areas of the hospital;
• Changes and reschedules clinics;
• Cancels and reschedules appointments;
• Contacts patients - VA Medical Center staff - and community medical staff daily;
• Utilizes consult toolbox as directed;
• Coordinates care with network providers;
• Reviews Vista Image Display to determine if records have previously been received;
• Completes outstanding consults;
• Maintains expert level knowledge in eligibility criteria - standard processing in every facet of the coordination process and the MISSION Act;
• Remains flexible through any future iterations or changes in process.

Requirements

• Basic Requirements: United States Citizenship - High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education;
• Experience: One year of creditable experience equivalent to the next lower grade;
• Knowledge - Skills - and Abilities (KSAs): Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care - policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc - advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians - advanced knowledge of analytical ability - judgment - discretion - and dedication to customer service are required daily to carry out the functions of this position.

Qualifications

• Educational Requirements: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education;
• Licensure/Certification/Registration: None;
• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials;
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f).

Skills

• Advanced knowledge of the technical health care process;
• Advanced knowledge of policies and procedures;
• Advanced knowledge of medical terminology;
• Collaboration and communication skills;
• Independent prioritization and organization;
• Tact and diplomacy;
• Caring, compassionate, and sensitive manner;
• Knowledge of medical eligibility criteria;
• Expert level knowledge in coordination process and the MISSION Act;
• Flexibility through future iterations or changes in process.

Benefits

• Not specified

Pay

• GS-6

Schedule

• 8:00am - 4:30pm