Advanced Medical Support Assistant

Key Responsibilities

• Schedule, coordinate, and confirm patient appointments.
• Register patients and verify demographic and insurance information.
• Manage patient check-in and check-out processes.
• Maintain accurate electronic medical records and clinical documentation.
• Cook up referrals, consultations, and follow-up appointments.
• Answer incoming telephone calls and assist patients with scheduling and general inquiries.
• Communicate effectively with physicians, nurses, and other healthcare professionals.
• Process medical records, correspondence, and other administrative documentation.
• Maintain patient confidentiality and comply with healthcare privacy regulations.
• Provide exceptional customer service while supporting efficient clinic operations.

Requirements

• A high school diploma or equivalent required; an Associate's degree in Healthcare Administration, Medical Office Administration, or a related field preferred.
• A minimum of one (1) year of experience in a medical office, hospital, outpatient clinic, or healthcare setting.
• Experience with Electronic Health Record (EHR) systems and medical scheduling software.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications.
• Knowledge of medical terminology and healthcare office procedures preferred.
• Strong customer service, communication, organizational, and multitasking skills.
• The ability to maintain confidentiality and handle sensitive patient information.
• Excellent attention to detail and problem-solving abilities.
• The ability to work collaboratively within a multidisciplinary healthcare team.
• Authorization to work in the United States.

Qualifications

• U.S. Citizens and Lawful Permanent Residents (Green Card holders) are encouraged to apply.
• Ability to successfully complete all pre-employment requirements, including background screening, credential verification, and drug screening, if applicable.

Skills

• Exceptional customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Collaborative teamwork.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retail Plan (401k, IRA).
• Other benefits determined by position, duration, and hours.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.