Advanced Medical Support Assistant

About the role

The VISN20 Float Pool provides Community Care, PACT and extended PACT, Specialty, Tele-Eye, Mental Health, Cerner/EHRM, and gap coverage services to VISN20 facilities, CBOC's, Outreach Centers, and Contract Clinics throughout the United States.

Responsibilities

• Determining health care eligibility for Veteran patients.
• Administering enrollment, benefits, and registration activities for Veteran patients.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Collecting essential information and documentation from Veteran patients for enrollment activities.
• Scheduling appointments, cancellations, and re-scheduling for Veteran patients.
• Facilitating communication between Veterans and other facility consult departments.
• Assisting in inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and recording inpatient medical records.
• Performing manual and electronic data entry.
• Collating statistical information.
• Entering Physician orders and consult requests.
• Preparing Veteran patient statistics.
• Providing reception to incoming and outgoing customers and maintaining communication.
• Utilizing Microsoft Office software to compile data and formulate reports.

Requirements

Applicants must submit a current 2026 SF-50 with their application. The 2-page Resume requirement does not apply to this position.

Qualifications

• Basic Requirements:
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
• Specialized Experience: One year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.
• Additional KSA's:
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.