Advanced Field Service Technician

Responsibilities

• Adhere to all safety protocols and guidelines while working on site to ensure a safe working environment for yourself and others.
• Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems.
• Perform installation, maintenance, and repair of sophisticated equipment, ensuring all work is completed to industry standards and company specifications.
• Serve as the primary technical point of contact for clients, providing exceptional customer service and ensuring client satisfaction through effective communication and problem resolution.
• Utilize deep technical knowledge and experience to handle high-level technical challenges and provide solutions for system optimization and performance improvements.
• Maintain detailed records of service activities, including troubleshooting steps, repairs made, and parts used. Generate reports and provide feedback to management and engineering teams.
• Train and mentor junior technicians and clients on equipment operation, maintenance practices, and troubleshooting techniques.

Qualifications

• A high school diploma or equivalent
• Class A CDL License, strongly preferred
• MSHA certified
• Minimum of 5 years of experience in field service working on CAT or Non-CAT Heavy Equipment or a related technical role, with a strong background in troubleshooting and repairing advanced systems and equipment
• Proficiency with Caterpillar service programs
• Possess needed tools, including a ¾” drive
• Consistently arrive at work as scheduled, ensuring prompt attendance to maintain service efficiency and reliability
• Demonstrate respect for the rights and equipment of other workers, customers, and the company, always maintaining a professional and considerate attitude
• Approach each task with a high level of craftsmanship and attention to detail, ensuring all work meets or exceeds quality standards
• Maintain clear and ongoing communication with customers to keep them informed of progress, address any concerns, and ensure satisfaction with the service provided
• Submit accurate timecards and Department of Transportation (DOT) logs as required, ensuring compliance with reporting standards and regulations
• Flexibility in Work Hours and Days: Adapt to varying work hours and days based on client needs and service requirements, which may include evenings, weekends, or on-call shifts
• Able and willing to work closely with customers and a team
• Self-motivated and able to always work safely with limited supervision

Working Conditions

• Travel Requirements: Required to travel to client sites, potentially including overnight stays or extended hours
• Work Environment: Work may be performed in various environments, including industrial settings and confined spaces
• PPE Requirements: Personal protective equipment (PPE) must be worn as required