Advanced Field Service Engr

About the role

An exciting opportunity has become available for an experienced and highly skilled individual to join our Americas FSE team as an Advanced Field Service Engineer role where you will provide value to our assigned Airline Customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the Airline Aviation customers. You will provide mechanical and electrical technical support remotely as a member of our Aerospace Technical Support global network.

Responsibilities

• Serve as the primary technical contact for assigned Airline customers, building and maintaining strong relationships.
• Monitor fleet status, respond to customer requests.
• Provide direct troubleshooting assistance in real-time via phone, email, or on-site presence, as necessary.
• Provide remote support and on-site consultation services as needed, including AOG (Aircraft on Ground) events and critical operational disruptions.
• Lead issue resolution from identification through closure, documenting all actions within SFDC.
• Escalate and coordinate complex technical issues across engineering and support teams.
• Interpret and communicate technical support data effectively, providing on-the-job training as required.
• Manage and document customer communications via SFDC and oversee case closure.
• Attend daily customer meetings to ensure a positive Honeywell image.
• Schedule regular calls and face-to-face quarterly visits with assigned Airline Customers.
• Support ATS (Hub) by responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
• Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer.
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
• Support ATS (Hub) on network responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
• Diagnose issues related to various systems, including:
• APU models: 131-9A/9B/9C and 331-200, -350, -500.
• Aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
• Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC).
• Manage and document customer communications via SFDC and oversee case closure.
• Attend daily customer meetings to ensure a positive Honeywell image.
• Schedule regular calls and face-to-face quarterly visits with assigned Airline Customers.
• Support ATS (Hub) by responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
• Diagnose issues related to various systems, including:
• APU models: 131-9A/9B/9C and 331-200, -350, -500.
• Aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
• Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC).
• Manage and document customer communications via SFDC and oversee case closure.
• Attend daily customer meetings to ensure a positive Honeywell image.
• Schedule regular calls and face-to-face quarterly visits with assigned Airline Customers.
• Support ATS (Hub) by responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
• Diagnose issues related to various systems, including:
• APU models: 131-9A/9B/9C and 331-200, -350, -500.
• Aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
• Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC).

Requirements

• 7 or more years of hands-on experience troubleshooting avionics and mechanical systems on business, commercial, or military aircraft.
• 5 or more years of customer-facing experience in technical support or field service.
• Bachelor’s degree in engineering or related technical fields or 10 years of experience in lieu of degree.
• Strong focus on customer satisfaction with the ability to proactively evaluate circumstances and resolve issues effectively.
• Possess strong time management skills with the ability to prioritize and manage conflicting demands.
• Exhibit sound independent judgment in assessing priorities and resolving problems.
• Experience working in flexible, fast-paced environments that require prompt responses to ad-hoc customer requests.
• Exhibit strong written and verbal communication skills.
• Ability to work collaboratively with team members and independently with minimal supervision is essential.
• Ability to travel 15%.

Qualifications

• YOU MUST HAVE:
• 7 or more years of hands-on experience troubleshooting avionics and mechanical systems on business, commercial, or military aircraft.
• 5 or more years of customer-facing experience in technical support or field service.
• Bachelor’s degree in engineering or related technical fields or 10 years of experience in lieu of degree.
• Strong focus on customer satisfaction with the ability to proactively evaluate circumstances and resolve issues effectively.
• Possess strong time management skills with the ability to prioritize and manage conflicting demands.
• Exhibit sound independent judgment in assessing priorities and resolving problems.
• Experience working in flexible, fast-paced environments that require prompt responses to ad-hoc customer requests.
• Exhibit strong written and verbal communication skills.
• Ability to work collaboratively with team members and independently with minimal supervision is essential.
• Ability to travel 15%.

Benefits

Of Working For Honeywell In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)

The Business Unit

We are focused primarily on defense products Honeywell’s supply chain operations support our broad portfolio of industrial and commercial products by ensuring timely and efficient delivery of materials and services. Our team is dedicated to optimizing supply chain processes to enhance customer satisfaction and operational excellence through innovative solutions and collaborative partnerships. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more (https://www.honeywell.com/us/en/company/inclusion-and-engagement)

U.S. Person Requirements

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization