Advanced AD/Technical Service Rep

About the Company

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company employs approximately 13,000 people around the world and serves customers in more than 100 countries, with 2025 revenue of approximately $8.8 billion. Eastman is headquartered in Kingsport, Tennessee, USA.

About the Role

The Heat Transfer Fluid (HTF) group is part of the Specialty Fluids and Energy business group. Therminol and Marlotherm heat transfer fluids are widely used for heating and cooling operations in chemical, oil & gas, and pharmaceutical plants as well as in renewable energy production. This business has strong brand identity, market differentiation, technical superiority, and offers best-in-class global customer service and technical assistance.

Responsibilities

• Support development and execution of regional and global strategic marketing initiatives to achieve growth goals for the heat transfer business.
• Develop key relationships throughout the value chain with current and potential customers to understand new markets, industry drivers, unmet needs, and value creation opportunities.
• Provide "world-class" technical support in fluid selection, engineering seminars, design reviews, on-site consultation, and troubleshooting.
• Support the sample analysis program for accurate technical interpretation and timely customer feedback.
• Follow up on Therminol, Marlotherm, and competitive sample evaluations to create new business opportunities.
• Evaluate enhancements to the Total Lifecycle Care program to generate additional business via an enhanced service program.
• Work with Regional Commercial Leads and Technical Service Management to align technical service with business strategy.
• Support sales team training and ongoing support of existing sales tools.
• Provide technical information related to Eastman competitive HTF products to support sales opportunities.
• Identify, develop, and maintain an excellent knowledge of applications.
• Work effectively and maintain strong relationships with engineering companies, original equipment manufacturers, and end users.
• Support lead qualification and provide consultation for hotline and website customers.
• Communicate technical information and help develop technical content to support Eastman’s HTF value proposition.
• Implement safety principles and practices into daily work routines and support safe handling of products by others.
• Document and communicate all customer activities using Sales Force.
• Prepare and review technical subject matter articles for publication.

Requirements

• B.S. in Engineering, Chemistry, or a related field required.
• 2+ years of experience required.
• Experience in Oil and Gas Applications or Heat Transfer Fluids and related areas preferred.
• Strong business/marketing acumen.
• Experience with technical support on products for the chemical processing industry preferred.
• Experience with process simulations.
• Excellent written and oral communication skills in English.
• Culturally aware and comfortable with domestic and international travel.
• A team player with initiative, good analytical and troubleshooting skills, able to work under minimum supervision.
• Ability to influence without authority on cross-functional and cross-regional teams.

35-50% travel is required for this position. Preferred location of employment in the Western U.S.

Pay

The base salary range for this position is $88,000 to $121,000. Compensation is based on qualifications and experience.

Benefits

• Compensation & Incentives: Base pay plus performance-based incentive opportunities.
• Health & Wellness: Comprehensive medical, prescription-drug, and dental coverage, paired with a Health Savings Account option. A robust menu of voluntary benefits, including vision, optional life, and critical-illness protection. Holistic wellness support, including financial-planning tools, family-building assistance, parental leave, and confidential Employee Assistance Program counseling.
• Retirement & Financial Strategies: 401(k) with a company match, plus an additional annual retirement contribution from Eastman.
• Time Away: Eleven paid holidays, one personal day, paid time off, and paid vacation.
• Growth & Development: Access to mentorship, learning resources, and leadership programs.